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Consumer Device Safety & Risk Operations Specialist, User Safety & Risk Operations

OpenAI· User Operations
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San Francisco$252k - $335k + equityFull-timePosted 2mo ago

About the role

Senior individual-contributor role focused on building and operationalizing the safety model for a new category of consumer hardware, translating emerging product risks into durable workflows, controls, and launch-ready processes.

Responsibilities

  • Build the end-to-end safety and risk operating model for new consumer hardware, from early requirements through launch and early-life operations.
  • Define incident taxonomies, severity levels, decision rights, escalation criteria, response pathways, and closure standards.
  • Develop operational playbooks for product-safety incidents, critical escalations, safety advisories, corrective actions, and other high-risk events.
  • Design workflows for regulated and privacy-sensitive cases, including restricted handling, evidence requirements, auditability, and partner escalation.
  • Translate safety and operational needs into requirements for tooling, case management, data access, monitoring, logging, and automation.
  • Establish clear ownership boundaries across Product, Engineering, Legal, Privacy, Product Policy, Support, Product Quality, and other operational partners.
  • Build launch-readiness plans, tabletop exercises, training, quality controls, reporting, and post-launch monitoring.
  • Use operational data, customer signals, product telemetry, and case outcomes to identify patterns and improve upstream products and systems.
  • Determine where AI and automation can improve triage, evidence assembly, consistency, and response while preserving appropriate human judgment.
  • Stand up priority workflows, operate them through launch and early-life stabilization, and transition them into durable homes across USRO and partner teams.

Qualifications

  • Have 8+ years of relevant experience in device safety, product safety, consumer hardware operations, technical program management, or a related field.
  • Have built a complex safety or risk program from an ambiguous starting point through launch and scaled operation.
  • Understand the realities of handling high-severity incidents, regulated workflows, sensitive customer information, and time-critical escalations.
  • Can translate product, engineering, legal, privacy, and policy constraints into workflows that operational teams can execute.
  • Are technically fluent and can reason through data flows, telemetry, access controls, audit logs, case systems, automation, and failure modes.
  • Use data to assess workflow health, identify emerging patterns, evaluate quality, and make risk-based decisions.
  • Can establish clear accountability across teams with overlapping responsibilities and different risk tolerances.
  • Know how to balance launch speed with safety controls, monitoring, rollback criteria, and longer-term system development.
  • Communicate clearly with operational, technical, legal, and executive audiences when evidence is incomplete or tradeoffs are difficult.
  • Are highly practical and willing to build the workflow, not only define the strategy.
  • Experience supporting consumer hardware, connected devices, or other products used in shared environments.
  • Experience with product-safety investigations, recalls, field failures, safety advisories, or hazardous-product handling.
  • Experience designing workflows involving privacy-sensitive sensor, diagnostic, media, or household data.
  • Familiarity with warranty, repair, reverse logistics, identity recovery, fraud, or ownership disputes.
  • Experience building vendor training, quality-assurance, incident-response, or specialist-review programs.

Skills

Required:Device safety program leadershipIncident taxonomy designRegulated and privacy-sensitive workflow designTooling and case management requirementsCross-functional collaborationLaunch readiness and tabletop exercisesData-driven decision makingCommunication to diverse stakeholders

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Aug 13, 2026. Interested? Apply on the company site.

About OpenAI

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