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Technical Systems Program Manager, User Operations

OpenAI· User Operations
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Hybrid (San Francisco)$216k - $240k + equityFull-timePosted 2mo ago

About the role

OpenAI is seeking a Technical Systems Program Manager to drive strategy, alignment, prioritization, and execution of CRM and related systems across Salesforce and adjacent platforms, partnering with Engineering, Revenue Operations, Data, and Enterprise Platform teams to operationalize scalable CRM workflows in a hybrid San Francisco-based role.

Responsibilities

  • Own and drive CRM systems initiatives across support
  • Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms
  • Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution
  • Help operationalize AI-native workflows by defining and building scalable automation, orchestration, agentic workflows, and human-in-the-loop processes in partnership with cross-functional teams

Qualifications

  • 8+ years of experience driving high-impact technical programs in a program management, technical program management or adjacent role
  • Strong understanding of CRM workflows customer systems supporting user operations or support organizations
  • Experience working across CRM systems, routing engines, and adjacent systems
  • Proven ability to drive complex cross-functional initiatives from discovery and stakeholder alignment through execution and operationalization
  • Strong technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities
  • Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams
  • Experience operating within SOX/SOC2-controlled environments with strong understanding of SDLC, QA, release management, and operational governance
  • Strong written and verbal communication skills

Skills

Required:CRM workflowsCross-functional program leadershipAPIs and integrationsSalesforce platform

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Aug 13, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

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