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Customer Success Manager

MongoDB· Customer Success
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Hybrid (Tel Aviv)full-timePosted 2mo ago

About the role

Customer Success Manager with autonomous, customer-centric focus, acting as main point of contact for MongoDB end users and leading account teams across Sales, Professional Services, Solutions Architects, etc. Based in Tel Aviv with a hybrid work model.

Responsibilities

  • Work as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategy; enablement sessions; advise on optimization of technical environment and spend; position product features and best practices to accelerate value and growth
  • Guide customers through the journey to accelerate time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption; advise on deployment health and strategies for operating MongoDB environments
  • Proactively identify and mitigate technical risks for complex accounts by designing remediation plans and implementing best practices
  • Facilitate resolution of high-stakes customer challenges and identify opportunities to expand MongoDB usage through optimized solutions
  • Collect feedback from customers to inform Product, Professional Services, and Leadership on product and GTM improvements
  • Act as the link between customers and product engineering to shape the product roadmap
  • De-escalate and resolve critical customer issues with mutually beneficial solutions
  • Build and execute account plans to mitigate risk and drive growth 3+ quarters out
  • Lead in-person executive business reviews with C-suite and technical leaders to align objectives and mutual success plans
  • Work on strategic internal projects to build the Customer Success program and enablement
  • Document all customer interactions in Gainsight and Salesforce.com
  • Provide feedback to leadership on signals within MongoDB Atlas indicating healthy or unhealthy accounts
  • Manage relationships with Sales Leadership and Account Executives, including reporting, training, and rolling out program updates
  • Forecast churn and growth to senior leadership
  • Help interview, onboard and ramp new team members; mentor peers with enablement and certifications
  • Lead enablement sessions, product certifications, and contribute to team development

Qualifications

  • 7+ years experience in Customer Success, Technical Account Management, Professional Services or similar customer-centric role for a technical product (ideally consumption based)
  • 4+ years experience accountable for customer health and revenue realization for Forbes Global 2000 customers
  • Background advocating for customers and acting as an extension of the customer team within MongoDB
  • Aptitude and curiosity to learn MongoDB concepts and databases
  • Ability to work autonomously and own a customer portfolio; decision-making for escalations and cross-functional advocacy
  • Entrepreneurial mindset to create new processes and practices
  • Team player with collaboration across Sales, Professional Services, Tech Services, and MDB ecosystem
  • Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications)
  • Prior exposure to database, cloud, and infrastructure technology (a plus)
  • Fluency in Hebrew and English

Skills

Required:Customer success managementStrategic advisoryExecutive relationship managementCross-functional collaborationAccount planning

Benefits

  • Culture and inclusion programs
  • Fertility assistance and parental leave policy
  • Employee wellbeing and professional/personal growth initiatives
Last updated Oct 8, 2026. Interested? Apply on the company site.
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