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Programs Operations Lead, Growth Levers

Airbnb· Global Markets (CBO organization)
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Hybrid (United States)$156k - $193kFull-timePosted 2mo ago

About the role

Program Operations Lead responsible for building and running the operating system that coordinates growth levers (incentives, host-funded promotions, engagement/CRM, partnerships, and merchandising) across regions, aligning product, growth marketing, merchandising, finance, and country operations on a single roadmap and cadence.

Responsibilities

  • Own one cross-lever roadmap and source of truth across incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns
  • Build and run the levers operating system with cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance
  • Set up the change-intake and sequencing process with prioritized, approved, conflict-resolved intake for campaigns
  • Translate budget into an executable plan and provide live view of spend and returns to leadership
  • Serve as the connective tissue across fragmented ownership to enable one conversation and unblock decisions
  • Turn levers playbooks and country plans into shipped campaigns with standardized templates and checklists
  • Improve performance visibility by partnering with Advanced Analytics and FP&A on tracking and readouts
  • Own the Global Markets reporting cadence (Weekly Business Review, leadership reports, country-performance newsletters, executive reviews)
  • Run cross-functional roadmap syncs with payments, analytics, growth marketing, merchandising, and international product
  • Maintain operating system during peak seasons and leadership absences to ensure continuity

Qualifications

  • 12+ years in program management, business operations, or marketing/GTM operations
  • Experience establishing a new operating system or central coordination capability from scratch and scaling it across teams/geographies
  • Exceptional cross-functional orchestration in a matrixed organization
  • Strong operating discipline across roadmaps, intake, sequencing, conflict resolution, launch management, and executive reporting
  • Budget-to-execution fluency with multi-million-dollar budgets
  • Analytical fluency and ability to partner with analytics/finance; SQL familiarity a plus
  • Thrives in ambiguity with bias to action and prioritization
  • Desirable: hands-on experience with growth levers (incentives, promotions/coupons, host-funded offers, lifecycle/CRM, merchandising, partnerships); experience across international markets and time zones
  • Fluent written and spoken English; office presence ~3 days/week

Skills

Required:Program managementCross-functional orchestrationBudget managementAnalytics partnershipCommunication and leadership reporting

Benefits

  • Competitive compensation: Pay Range $156,000—$193,000 USD
  • Bonus, equity, benefits, and Employee Travel Credits (possible)
  • Reasonable accommodations in recruitment process
  • Disability inclusive application and interview process
  • Airbnb equal employment opportunity employer
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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