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Field Service Engineer

Dexterity· Engineering – Product Operations
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Redwood City, CA$80k - $110kFTPosted 2mo ago

About the role

Field Service Engineer responsible for keeping Dexterity’s robotic systems running in live customer warehouse environments through hands-on field servicing, preventive maintenance, hardware/software troubleshooting, and rapid deployments.

Responsibilities

  • On-Site Servicing & Maintenance: Execute hands-on field repairs, preventive maintenance, component replacements, and system upgrades on production robotic systems.
  • Field Hardware Diagnostics: Perform root-cause analysis on failing hardware, mechanical assemblies, pneumatics, sensors, and electrical control circuits using multimeters and oscilloscopes.
  • Software & Systems Triage: Use Linux/UNIX CLI, networking diagnostics, and trace/debug logs on customer sites to diagnose and resolve operational anomalies.
  • System Commissioning & Deployment: Lead hardware installation, software commissioning with specialized tooling, testing, and calibration during new system rollouts.
  • Spares & Component Refurbishment: Assist in RCAs on failed production components, manage spare parts inventories, and refurbish components.
  • Field Escalation & SLAs: Execute escalation playbooks to resolve critical outages and support teams to meet SLAs.
  • Customer Facing & Enablement: Serve as the technical face on site, training customer personnel and partners in handling, troubleshooting, and maintenance.
  • Engineering Feedback Loop: Deliver field documentation, ticket logs, and issue trends to HQ engineering to improve product serviceability.

Qualifications

  • BS or AAS in robotics-related engineering (CS, EE, ME, Mechatronics, etc.) or equivalent practical field service experience; degree not mandatory if candidate has strong hands-on skills.
  • Field & Hardware Expertise: Experience repairing mechanical, electrical, and pneumatic systems on automated/industrial control systems with hand/power tools and electrical test equipment.
  • Software & OS Diagnostics: Proficiency with Linux/UNIX CLI, system logs, and basic networking troubleshooting.
  • Action-Oriented Mindset: Strong sense of urgency in production environments with a get-it-done attitude.
  • Communication & Collaboration: Ability to convey technical issues clearly to non-technical operators and HQ teams.

Skills

Required:Robotic field serviceMechanical, Electrical, Pneumatic repairsLinux/UNIX CLIField service tooling
Nice to have:Customer training

Benefits

  • Equity (potential)
  • Comprehensive medical, dental, and vision benefits
  • Other compensation elements depending on eligibility
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Dexterity

The foundational platform for enterprise Physical AI.

The foundational platform for enterprise Physical AI.

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