Domain Expert, Retail

Palo Alto, CA$0Full-timePosted 2mo ago

About the role

Retail domain expert role at Sycamore, focused on turning retail operational knowledge into precise specifications for enterprise agent workflows.

Serve as the domain authority on customer deployments in your industry, from discovery through production.
Translate real operational processes into specifications precise enough to build from: decision points, roles and authority, rules, thresholds, escalation, and evidence requirements.
Supply and maintain the rule corpus a workflow applies, and mark clearly which decisions must never be automated.
Own the regulatory and control framing: which requirements apply, which body asks, and what evidence satisfies them.
Build trust with customer operators, executives, and control functions as someone who has done their job.
Feed patterns back to Product and Core AI so that what we learn in one deployment becomes a platform capability rather than a repeated conversation.
Help our commercial team evaluate which opportunities in your industry are real and which are not.

10+ years in retail, consumer brands, e-commerce, or retail supply chain, in a role where you owned or governed the actual process.
Deep familiarity with the operating rhythm: seasonality and peak freeze windows, thin margins, franchise and store-level variation, and the POS, ERP, and order-management estate.
Direct experience with the operational reality of at least one of: merchandising and pricing operations, supplier and purchase-order management, store operations, or customer care and returns.
The ability to write a process down precisely, clearly enough that an engineer can build from your account of a workflow’s decision points, authority limits, and exception paths.
Judgment about automation. You know which parts of your domain are genuinely rule-based, which require expertise, and which should never be delegated to software at all.
Executive presence and high EQ. You can be the credible voice with a customer’s operators and their leadership in the same conversation.
Intellectual honesty. You will sometimes need to tell us that something we built is wrong, or that a customer’s request is a bad idea.
AI-native. You use modern AI systems in your own work and can reason about where they help and where they mislead.
Comfort with startup ambiguity, broad ownership, and regular customer travel.

Required:Domain expertise in retail operationsRequirements engineering for workflows

Last updated Oct 22, 2026. Interested? Apply on the company site.

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