Domain Expert, Insurance

Sycamore· Applied AI

Hybrid (Palo Alto)Full-timePosted 2mo ago

About the role

Bring deep insurance expertise into the room where enterprise agents get designed, and turn it into specifications engineers can build the same week.

Serve as the domain authority on customer deployments in your industry, from discovery through production.

10+ years in insurance, in a role where you owned or governed the actual process: claims, underwriting, policy operations, compliance, or product.
Deep familiarity with the operating model: authority limits and referral thresholds, fair claims handling standards, state-by-state regulatory variation, and the legacy policy administration estate.
Direct experience with the operational reality of at least one of: claims handling, underwriting and submission triage, policy servicing, or regulatory complaint handling.
The ability to write a process down precisely, clearly enough that an engineer can build from your account of a workflow’s decision points, authority limits, and exception paths.
Judgment about automation. You know which parts of your domain are genuinely rule-based, which require expertise, and which should never be delegated to software at all.
Executive presence and high EQ. You can be the credible voice with a customer’s operators and their leadership in the same conversation.
Intellectual honesty. You will sometimes need to tell us that something we built is wrong, or that a customer’s request is a bad idea.
AI-native. You use modern AI systems in your own work and can reason about where they help and where they mislead.
Comfort with startup ambiguity, broad ownership, and regular customer travel.

Required:Domain expertise in insurance processesProcess documentation

Last updated Oct 22, 2026. Interested? Apply on the company site.

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