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Manager, Network Operations and Support

Meta· Data Center Operations
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Denver, CO$162k - $227kFull-timePosted 2mo ago

About the role

Manager role leading engineering teams in backbone network operations within Meta's Edge and Network Services (ENS) organization. Focus on improving efficiency, reliability, and risk management through processes, systems, and data at a global scale in one of the world’s largest networks.

Responsibilities

  • Manage the team of engineers responsible for ensuring stable, compliant operations of IP and optical backbone networks, including monitoring KPIs/SLEs (mean time to resolve, availability), triaging incidents, and driving root-cause analysis.
  • Performance Management and Coaching: sustain a proactive, action-oriented team through ongoing engagement on responsibilities, priorities, performance expectations, and development planning to optimize individual performance
  • Team Building: recruit and hire qualified candidates to fill open roles and support team growth
  • Execution Enablement: structure teams and working groups to optimize for business outcomes; set clear expectations, establish operational guardrails, and foster ownership, collaboration, and continuous improvement; establish and manage metrics to hold vendors accountable
  • Standards Management: create, maintain, and enforce SOPs, runbooks, provisioning workflows, and acceptance criteria; ensure operations adhere to best practices in design, security/compliance, and reliability
  • Supervise Vendor and MSP performance assessment and incident/problem management to deliver a healthy, scalable ecosystem
  • Communicate operational status, risk, and program updates to cross-functional stakeholders and leadership

Qualifications

  • 8+ years of experience in network engineering or network operations, with a focus on enterprise or site services network environments
  • 2+ years of experience managing or leading network engineering teams, including hiring, performance management, and development
  • Experience overseeing large-scale network deployment programs across multiple physical sites (LAN, WAN, wireless)
  • Experience with network incident management, change control, and operational tooling for monitoring and alerting in enterprise environments
  • Experience collaborating with facilities, real estate, and infrastructure teams to deliver network services at scale

Skills

Required:Network engineering/operations leadershipIncident management and change controlVendor and MSP management

Benefits

  • Bonus
  • Equity
  • Benefits including healthcare, retirement, etc.
Last updated Oct 23, 2026. Interested? Apply on the company site.

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