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Technical Account Manager

depthfirst· Sales
Apply on company site
San FranciscoFull-timePosted 2mo ago

About the role

We are looking for our first Technical Account Manager to build and scale the customer experience at depthfirst. You’ll own the technical customer relationship post-sale, guiding onboarding, implementation, adoption, and expansion for enterprise customers, and collaborate across product, engineering, and solutions engineering.

Responsibilities

  • Own the technical success of a portfolio of strategic enterprise customers.
  • Guide customers through onboarding, implementation, integrations, and production deployments.
  • Become a trusted advisor to engineering leaders, security teams, and platform organizations.
  • Troubleshoot complex technical issues across cloud infrastructure, APIs, CI/CD pipelines, source control systems, and application security tooling.
  • Partner with Solutions Engineering on customer handoffs and expansion opportunities.
  • Collaborate with Product and Engineering to prioritize customer feedback, influence roadmap decisions, and advocate for customer needs.
  • Develop best practices, technical documentation, deployment guides, and enablement resources.
  • Monitor customer health and proactively identify opportunities to increase adoption and value.
  • Lead technical reviews, architecture discussions, and executive business reviews with customers.
  • Help build the systems, playbooks, and processes that will scale the Technical Account Management function.

Qualifications

  • 5+ years in Technical Account Management, Solutions Engineering, Customer Success Engineering, Sales Engineering, or a similar customer-facing technical role.
  • Strong technical background with experience supporting enterprise software or developer infrastructure products.
  • Experience working with APIs, cloud platforms (AWS, GCP, or Azure), Git, CI/CD pipelines, and modern software development workflows.
  • Ability to troubleshoot technical issues and communicate effectively with both engineers and executive stakeholders.
  • Excellent project management and organizational skills with the ability to manage multiple customer engagements simultaneously.
  • Comfortable working in ambiguity and building processes from the ground up.
  • Passion for delivering exceptional customer experiences.

Skills

Required:Technical Account ManagementCloud platformsAPIsCI/CDCommunication
Nice to have:Developer tooling

Benefits

  • Competitive salary with meaningful equity
  • Health, vision, and dental insurance
  • Office lunch and dinner (SF office)
  • Ownership and significant room to grow as the company scales
Last updated Aug 14, 2026. Interested? Apply on the company site.
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About depthfirst

Autonomous Security from Design to Production

An AI-native platform that understands your code, business logic, and infrastructure to find more vulnerabilities, slash false positives, and give developers actionable fixes in their workflow.

SecurityAIVulnerability DetectionStatic AnalysisDynamic TestingSupply Chain Security
Company profileWebsite

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