← All roles

IT Support Engineer

Anthropic· Security
Apply on company site
Hybrid (San Francisco, CA), Hybrid (New York, NY), Hybrid (Seattle, WA), Hybrid (Washington, DC)$180k - $230kfull-timePosted 2mo ago

About the role

IT Support Engineer role within Anthropic's IT Operations team, focusing on end-user support, onboarding at scale, and operational improvements across a primarily macOS environment, with opportunities to grow into more technical infrastructure work.

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
  • Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
  • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handle escalations requiring cross-team coordination
  • Participate in an on-call rotation for urgent issues outside business hours
  • Provide hands-on support for user technology, AV systems, conference rooms, and printers
  • Communicate clearly with users of all technical levels
  • Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
  • Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
  • Help streamline onboarding and other high-volume operations as the company scales
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Assist with scripting (Bash, Python) to automate repetitive tasks

Qualifications

  • 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
  • Excellent communicator who genuinely enjoys helping people solve problems
  • Strong troubleshooting skills, methodical, curious, and persistent
  • Demonstrated experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
  • Significant experience with Google Workspace administration
  • Experience with Slack administration — workspace management, permissions, and troubleshooting
  • Substantial experience supporting and administering additional SaaS tools
  • Understand identity and access fundamentals — SSO, MFA, directory services
  • Familiar with MDM fundamentals and endpoint management concepts
  • Experience with basic scripting (Bash or Python) for automation
  • Ability to take ownership of problems and follow through until resolved
  • Ability to think beyond the immediate fix and consider root causes and prevention
  • Organizational skills to manage competing priorities without items falling through the cracks
  • Willingness to propose scalable process improvements
  • Interest in developing deeper technical skills over time to tackle more complex systems administration challenges

Skills

Required:End-user supportCommunicationDocumentation
Nice to have:Automation

Benefits

  • Competitive compensation
  • Generous vacation and parental leave
  • Flexible working hours
  • Optional equity donation matching
  • Lovely office space for collaboration
Last updated Sep 23, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

ai-infrastructure-and-developmentliquid-ai-recruiting-targetsetter-30setter-30-2026-q1wing-list-2026wing-list-2026-giga-stage
Company profileWebsite

More open roles at Anthropic