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Partner Success Lead

Anthropic· Sales
Apply on company site
San Francisco, CA, New York City, NY, Seattle, WA$215k - $300kfull-timePosted 2mo ago

About the role

Partner Success Lead responsible for delivery outcomes across managed partner engagements in North America, ensuring on-scope completion, customer Claude usage growth, and timely unblocking of stalled engagements.

Responsibilities

  • Own every customer engagement in your book from partner match to completed outcome. Know the state of each one every week: scope, timeline, blockers, and the customer's Claude usage trend.
  • Run the weekly delivery review across your book, and bring stalled or at-risk engagements to the weekly at-risk account review with a diagnosis, an owner, and a specific ask rather than a status list.
  • Unblocking. Partner capacity, scope creep, customer readiness, product questions, deal-registration conflicts, and customer dissatisfaction with partner work: get each issue to the right internal team and stay on it through resolution.
  • Own delivery quality and consumption across your book. Track engagements completed on time, time from match to completion, delivered consumption and weekly active use on the customer accounts your partners serve, and the accounts trending toward at-risk.
  • Build senior relationships with each managed partner's practice and delivery leadership. Together with the Partner Account Manager and other Anthropic counterparts, establish the executive-level trust that lets you ask a partner to restaff, escalate, or invest — and be taken seriously — when an engagement needs it.
  • Build each partner's Claude practice as the compounding work: certified bench depth, one repeatable offering in a chosen industry lane, and a published customer story from each completed engagement, so the next engagement needs less from you.
  • Turn what works into methodology. Convert the moves you prove in your book into named, reusable best practices — engagement review packs, unblocking plays, practice-building guides — written clearly enough to be shared at scale across partners, the Partner Success team, and the contract delivery team running the same loop.
  • Run the quarterly practice review with each managed partner's alliance and delivery leads: joint goals on completed customer engagements, customer adoption, certified practitioners, references, and industry positioning.
  • Present and persuade across audiences. Deliver partner executive briefings, practitioner enablement sessions, and internal reviews with equal command — this role is regularly the voice of Partner Success in front of a partner's leadership, a delivery team, a customer, or Anthropic's own leadership.
  • Steward funding requests from partners in your book. Recommend for or against co-investment and program funding requests against a stated outcome, and reconcile against milestones. The bar is outcomes, not consultant hours.
  • Work the handoffs cleanly: from Partner Sales when a partner deal closes, and from the Partner Delivery program when an engagement is matched to a partner in your book. Coordinate with the Partner Account Manager on any strategic partner that has one, with Customer Success Managers on customer-side account health, and with Anthropic's direct sales field on joint accounts.
  • Instrument your book and know its numbers: engagements in flight and completed, stall rate and days to unblock, delivered consumption per partner, certified practitioner counts, and partner health trajectory.
  • Run your book Claude-first. Telemetry drafts the diagnosis; you validate it and act. Claude drafts your review packs, status notes, and escalation briefs; you own the judgment, the exceptions, and the unblocking. Feed what you see in the field back into the packages, playbooks, tier rules, and health rubric the team runs on.

Qualifications

  • Experience owning a high-volume book of concurrent customer engagements, projects, or accounts (roughly 10 to 30 at a time) to completed outcomes, in a partner success, customer success, delivery management, or technical account management role.
  • Ability and appetite to build structure, clarity, and programmatic motions out of in-flight work, while delivering engagement by engagement.
  • Track record of a number tied to completed work and customer behavior (on-time delivery, adoption, retention, consumption, expansion) rather than contract signature, and an operating rhythm you built to hit it.
  • Judgment on delivery quality: you can review a partner's engagement plan or scope and tell whether it will finish on time and produce usage, and you ask the follow-up question that surfaces the real risk.
  • Escalation and unblocking judgment across a matrix (partner, customer, direct sales, customer success, product).
  • A convincing speaker and presenter to all kinds of audiences: partner executives, delivery practitioners, customers, and internal leadership.
  • Deep understanding of how customer success works in a usage-based business; ability to read a consumption trend and act on it.
  • Enough technical fluency to be credible in a delivery review; you can follow a partner architect's walkthrough and ask substantive questions.
  • Active daily use of Claude or another large language model as part of how you work.

Skills

Required:Program managementStakeholder managementProblem solving / unblockingPresentation / communication

Benefits

  • competitive compensation and benefits
  • optional equity donation matching
  • generous vacation and parental leave
  • flexible working hours
  • lovely office space
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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