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Customer Success Manager, Top Accounts

Anthropic· Sales
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Hybrid (San Francisco, CA), Hybrid (Seattle, WA)$200k - $320kFull-timePosted 2mo ago

About the role

Enterprise Customer Success Manager for Anthropic's top account in the Tech segment, focusing on AI adoption across Claude capabilities (API, Claude Code, Cowork) and driving adoption, ROI, and expansion in a high-visibility role.

Responsibilities

  • Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
  • Become an expert in Anthropic's products across API, Claude Code and Cowork, understanding the technical nuances and best practices for each to guide customers to the right solutions
  • Own the customer operations across their lifecycle, maintaining a structured operational assessment of the account (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Quarterly Business Reviews
  • Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales/Product to discover new applications for Claude across different departments, teams, and workflows
  • Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence development, and organizational enablement
  • Leverage your deep knowledge of the customer to proactively drive consumption planning and the value story behind it, developing credible ROI hypotheses, and quantifying outcomes that build the case for continued and expanded investment
  • Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions

Qualifications

  • 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting
  • Experience working with F10 companies at the exec level — ideally including established tech companies – understanding organization-wide change or adoption programs with C-suite sponsorship
  • Technical fluency with AI/ML concepts, SDLC, and implementation patterns across diverse stakeholders
  • Experience building with AI, automating workflows with agents, skills, and tooling; preferred experience with Claude Code
  • Proven track record of driving measurable outcomes inside a highly matrixed organization with many business units
  • Cross-functional collaborator who represents the customer positively and proactively

Skills

Required:Relationship managementIndustry and AI fluencyClaude / Anthropic product expertiseChange managementDelivery & operations managementROI modeling & value storytelling

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space for collaboration
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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