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Spaceport Operations Specialist (Hotel Operations)

SpaceX· Starbase Spaceport - Core
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Starbase, TXFull-timePosted 2mo ago

About the role

Leadership role responsible for housing accommodations, transportation, site amenities, and customer service activities at Spaceport Village, Starbase. Focus on developing training, improving customer service, and ensuring quality living and visiting accommodations to boost morale and productivity.

Responsibilities

  • Oversee Spaceport Village Operations including execution and organization of leasing/rental housing program, transportation, amenities, and events
  • Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
  • Train staff on customer service, anticipating guest needs and problem resolution
  • Enforce proper safety practices with staff and leads
  • Coordinate and enhance time management for team
  • Monitoring financial activities for Spaceport Operations strategically driving revenue and improving operating costs
  • Create and maintain in-person and online training materials
  • Oversee performance management for Spaceport Operations staff
  • Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
  • Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested
  • Obtain multiple bids from competing contractors by creating scopes of work
  • Perform job walk-downs with vendors, engineers, supervisors, and managers
  • Create RFPO’s and assists the buyers with vendor selection
  • Ensure purchase orders are accurate with no cost over runs
  • Position works closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams

Qualifications

  • High school diploma or equivalency certificate
  • 2+ years of experience within the hospitality or operations industry

Skills

Nice to have:Experience opening new operations and/or creating operational procedures from the ground upExperience leading a team within the hospitality or operations industryAdvanced knowledge of customer service and problem resolutionMicrosoft Office and OutlookExcellent communication skills both written and verbalKnowledge of room inventory, housekeeping processes and guest serviceProficient knowledge of human resources managementOrganizing work for large groups in various service formatsStrong time managementExperience with high volume, complex multidisciplinary operationsExperience leading groups in large team settings of 10+ staffEye for aesthetic industrial designExperience with facilities within an aerospace industryFamiliar with space planning procedures and operationsAbility to create and update RFPOs and facilities work orders in ERP softwareTeamwork and independent judgmentCommunication skills for relaying data between employees, vendors, and customersLogical and strategic problem solvingAbility to read basic floor plansAbility to manage multiple projects in a high-stress environment

Benefits

  • (Not specified in the provided description)
Last updated Oct 7, 2026. Interested? Apply on the company site.

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