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Starlink Account Manager (State & Local Government)

SpaceX· Starlink Enterprise Sales & Account Management
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Bastrop, TXFull-timePosted 2mo ago

About the role

Account Management role for Starlink serving State & Local governments. Owns onboarding, ongoing account management, and long-term retention/growth of a portfolio of government customers, with a focus on delivering player-grade service, gathering feedback to influence product development, and scaling internal processes to enable enterprise customers to manage Starlink with reduced human intervention.

Responsibilities

  • Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
  • Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
  • Retaining and growing the value of accounts
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
  • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
  • 3+ years of experience in account management, customer success, or business operations
  • 1+ years of experience working with government customers

Skills

Required:Account management
Last updated Aug 19, 2026. Interested? Apply on the company site.

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