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Starlink Account Manager (Canadian Federal)

SpaceX· Starlink Enterprise Sales & Account Management
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Hybrid (Washington, DC)$115k - $180kfull-timePosted 2mo ago

About the role

Account Management lead for Starlink contracts with Canadian federal and civilian government customers, owning the interface from contract signature onwards and driving onboarding, retention, and growth while aligning cross-functional teams to deliver enterprise-scale satellite connectivity solutions.

Responsibilities

  • Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Build relationships to identify requirements and manage expectations
  • Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
  • Retain and grow the value of accounts
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
  • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
  • 4+ years of experience in account management, customer success, or business operations
  • 1+ years of experience working with government customers

Skills

Required:Account managementCustomer relationship building
Nice to have:Governments/civilian customers (Canada/US)

Benefits

  • Long-term incentives and discretionary bonuses
  • Stock or stock purchase plan
  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • 3 weeks of paid vacation and 10+ paid holidays per year
  • Paid sick leave per company policy
Last updated Aug 19, 2026. Interested? Apply on the company site.

About SpaceX

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