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Starlink Enterprise Account Manager, Latin America

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CA$115k - $180kfull-timePosted 2mo ago

About the role

Starlink Enterprise Account Manager for Latin America manages a portfolio of enterprise customers from contract signature through activation and ongoing retention/growth, delivering customized Starlink solutions and acting as the primary liaison across cross-functional teams to scale enterprise services.

Responsibilities

  • Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue with emphasis on supporting, closely managing, and learning from direct customers that require unique Starlink products to meet industry needs (e.g. primary connectivity, secondary connectivity, trucking, oil and gas, etc.)
  • Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business
  • Delivering impeccable customer service, including efficient acknowledgment and resolution of issues
  • Building relationships to identify requirements and manage expectations
  • Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow the enterprise business
  • Retaining and growing the value of accounts in both hardware and service revenue
  • Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
  • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience
  • 3+ years of consulting or project management experience
  • 3+ year experience in a customer-facing role

Skills

Required:Customer relationship managementProject managementContract interpretation

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • 3 weeks of paid vacation and 10+ paid holidays per year
  • paid sick leave per company policy
  • Employee stock purchase plan opportunities and potential long-term incentives
Last updated Sep 16, 2026. Interested? Apply on the company site.

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