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Starlink Account Manager (State & Local Government)

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CA$115k - $180kfull-timePosted 2mo ago

About the role

Account management role focused on Starlink for State & Local Government, serving as the primary interface from contract signature through onboarding, activation, retention, and growth of government customers, while driving cross-functional initiatives and process improvements to scale enterprise adoption.

Responsibilities

  • Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
  • Deliver impeccable customer service and ensure timely acknowledgement and resolution of issues
  • Build relationships to identify requirements and manage expectations
  • Collect, communicate, and champion customer feedback internally to influence programmatic and technical development
  • Retain and grow the value of accounts
  • Identify and communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Serve as internal expert in the State & Local / Local & Regional government vertical in specific regions, guiding strategic direction and high-impact decision-making
  • Autonomously identify, design, and lead implementation of new processes and system improvements to accelerate growth for customers and scale the internal team

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
  • 3+ years of experience in account management, customer success, or business operations
  • 1+ years of experience working with government customers

Skills

Required:Account managementCustomer relationship managementCommunication

Benefits

  • Long-term incentives (stock or long-term cash awards)
  • Discretionary bonuses and Employee Stock Purchase Plan
  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • Short and long-term disability insurance
  • Life insurance
  • Paid parental leave
  • 3 weeks of paid vacation and 10+ paid holidays per year
  • Paid sick leave support per company policy
Last updated Aug 19, 2026. Interested? Apply on the company site.

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