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Starlink Account Manager (Canadian Federal)

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WA$115k - $185kFull-timePosted 2mo ago

About the role

Account Management lead for Starlink with a focus on Canadian federal government customers, overseeing onboarding, ongoing management, retention, and revenue growth from contract signature onward within a high-growth enterprise environment.

Responsibilities

  • Act as the primary point of contact for a robust portfolio of assigned federal government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue)
  • Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
  • Build relationships to identify requirements and manage expectations
  • Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
  • Retain and grow the value of accounts
  • As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
  • Serve as the team’s internal expert in the federal and civilian government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
  • Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

Qualifications

  • Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
  • 4+ years of experience in account management, customer success, or business operations
  • 1+ years of experience working with government customers

Skills

Required:Account managementGovernment customer experienceCross-functional leadership

Benefits

  • Comprehensive medical, vision, and dental coverage
  • 401(k) retirement plan
  • short and long-term disability insurance
  • life insurance
  • paid parental leave
  • 3 weeks of paid vacation (may vary)
  • 10+ paid holidays per year
  • spaceX employee stock and purchase plan (stock/long-term incentives and bonuses)
  • employee discounts and various other perks
  • shuttles for commuting from select Seattle locations to SpaceX Redmond office
Last updated Aug 19, 2026. Interested? Apply on the company site.

About SpaceX

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