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Senior Manager, Facilities Remote Operations Center

Crusoe· Digital Infrastructure Group (DIG)
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Dallas, TX - US$175k - $200k + equityFull-timePosted 2mo ago

About the role

Senior Manager to lead the Facility Remote Operations Center (ROC) based in Dallas, TX, owning 24/7/365 remote monitoring of critical facility infrastructure across Crusoe's data center portfolio, and building/leading a team of shift supervisors and operations specialists.

Responsibilities

  • Lead 24/7/365 ROC operations, including staffing, scheduling, shift coverage, and performance management for a team of remote operations supervisors and specialists.
  • Establish and continuously improve monitoring protocols, escalation procedures, and SOPs for facility alarms, events, and anomalies across the fleet.
  • Serve as the senior escalation point for critical facility events outside of normal parameters, coordinating real-time response with on-site teams, vendors, and leadership.
  • Drive a culture of accountability, urgency, and continuous improvement within the ROC team.
  • Maintain deep working knowledge of MEP systems within AI data centers, including electrical distribution, mechanical/cooling systems, fire detection/suppression, and building management systems; partner with Facility/Critical Infrastructure Engineering to understand design intent and operating conditions.
  • Ensure ROC monitoring platforms (DCIM, EPMS/BMS, ticketing, alarm management) are correctly configured and actionable for new and existing sites.
  • Own incident management processes for remotely detected facility-impacting events; lead/root cause analysis and after-action reviews; develop emergency runbooks and escalation matrices.
  • Act as connective tissue between remote monitoring and on-site Operations, Critical Facilities Engineering, Construction/Commissioning, and Security teams; support commissioning/turnover of new sites.
  • Recruit, train, and develop ROC staff; build training programs and certification paths; identify automation opportunities to reduce detection time and alarm fatigue.

Qualifications

  • 5+ years of experience in Data Center Operations, with direct responsibility for critical facility uptime.
  • Strong working knowledge of MEP systems within data center environments (electrical distribution, backup power, mechanical cooling).
  • Experience in a shift-based, 24/7 operations environment with staffing and rotating shift management.
  • Demonstrated incident management, escalation procedures, and root cause analysis experience for critical facility events.
  • Experience with DCIM, BMS/EPMS, or similar monitoring platforms.
  • Proven people leadership experience including hiring, coaching, and performance management.
  • Strong communication skills translating technical issues for technical and non-technical stakeholders.
  • Ability to work on-site in Dallas, TX and support a 24/7 operation, including off-hours escalations.

Skills

Required:24/7 Operations LeadershipMEP Systems KnowledgeDCIM/EPMS/BMSIncident Management & RCA

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional location-specific perks & programs
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
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