Senior Product Operations Manager
Hybrid (New York)$155.4k - $233.2k + equityFull-timePosted 2mo ago
About the role
Senior Product Operations Manager at Harvey, acting as the connective tissue between Product, Engineering, and Go-to-Market teams to turn strategy into execution across the product lifecycle and build operating systems that enable product teams to make better decisions and ship with confidence.
Responsibilities
- Inputs to Product Teams — Build and maintain Voice of Customer systems from feedback to actionable product signals; establish dashboards, KPIs, and hypotheses; create high-leverage engagement points with customers and partners; streamline decision points across teams.
- Ops of the Product Org — Own core product development processes and tooling; build scalable run-of-business systems (launch calendars, intake frameworks, RACI); drive cross-functional alignment; facilitate roadmap planning.
- Outputs from Product Teams — Design and run Early Access Programs and alpha testing; own end-to-end launch coordination with success metrics and post-launch monitoring; maintain cross-team roadmap visibility with GTM, Legal, and leadership; communicate product plans and progress across Harvey
Qualifications
- 5+ years in Product Operations, Product Management, or closely related operational role at a high growth tech or SaaS company
- Built processes and programs from scratch and scaled them thoughtfully
- Experience with AI-native products, ideally where model quality and output reliability are central to UX
- Ability to translate complex qualitative and quantitative data into clear recommendations and roadmap inputs
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
- Hands-on experience with launch coordination, EAPs, or customer feedback loops in fast-moving product environments
- Natural bridge-builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity in ambiguity
Skills
Required:Voice of Customer (VoC) systemsProduct analytics and KPIsLaunch coordinationCross-functional alignmentRoadmap and portfolio planning
Benefits
- Comprehensive health, dental and vision coverage
- 401k with match up to 4%
- Flexible PTO
- Equity opportunity and participation in equity plan
- Benefits program associated with role
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Harvey
Professional Class AI
Harvey is a platform built to meet the standards of the world’s leading professional service firms.
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