Senior Product Operations Manager, Integrations
New York$150k - $250kFull-timePosted 2mo ago
About the role
Role focusing on owning the operating system behind Harvey's integrations and partner ecosystem (APIs, MCP servers, and third-party connectors), coordinating intake, partner management, early-access programs, and scalable processes.
Responsibilities
- Own the intake, triage, and prioritization of integration and API/MCP feature requests from customers and partners.
- Triage partner- and customer-reported integration issues, assess severity and impact, coordinate resolution across appropriate teams, and ensure timely communication.
- Manage relationships with technology and ISV partners across the integration lifecycle — onboarding, ongoing operations, issue resolution, and delivery quality.
- Plan and run early-access programs for new integrations and API/MCP capabilities, including partner selection, onboarding, feedback collection, usage analysis, and launch recommendations.
- Coordinate cross-functional launches of new integrations by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
- Translate partner, customer, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations for the integrations roadmap.
- Create and maintain documentation, playbooks, and enablement materials — including partner-facing API/MCP documentation — that help internal teams and partners communicate and operate effectively.
- Identify recurring operational challenges in the partner and integration lifecycle, and implement lightweight systems, automation, and processes (partner onboarding checklists, certification criteria, listing standards) that let the program scale.
Qualifications
- 3-5+ years in Product Operations, Program Management, Partner or Ecosystem Operations, or a related role at a high-growth tech or SaaS company — ideally on a team responsible for integrations, APIs, or a partner platform.
- Direct experience working on an integrations team — you've sat inside the function that builds, ships, and supports third-party connections, not just consumed them.
- Working knowledge of APIs and MCP (Model Context Protocol) — comfortable in conversations about auth, rate limits, schemas, and what separates a reliable integration from a fragile one.
- Experience from an app store, marketplace, or partner ecosystem business — managing listings, partner certification, marketplace policies, or developer relations.
- Experience managing external technology or ISV partner relationships, including onboarding and ongoing delivery quality.
- Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.
- Strong written communication — you can turn partner and customer feedback into clear requirements, playbooks, and documentation that both internal and partner teams actually use.
- Proven ability to drive cross-functional alignment across Product, Engineering, Partner/BD and GTM without direct authority.
- A bias toward lightweight systems over heavy processes — you'd rather ship a simple fix that scales than a perfect framework nobody uses.
Skills
Required:API and MCP familiarityPartner & ecosystem relationship managementCross-functional alignment
Benefits
- Comprehensive health, dental and vision coverage
- 401k match up to 4%
- flexible PTO
Last updated Oct 22, 2026. Interested? Apply on the company site.
About Harvey
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