← All roles

Agent Strategy Manager

Decagon· Customer Team
Apply on company site
Dallas$160k - $220kFull-timePosted 2mo ago

About the role

Role focusing on guiding deployments, adoption, and value realization for enterprise customers by partnering with customers and cross-functional teams to shape product strategy and deployment practices within a fast-growing conversational AI platform company.

Responsibilities

  • Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
  • Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
  • Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
  • Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
  • Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
  • Identify and support new projects and initiatives to best support our team and customers
  • Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs

Qualifications

  • 4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
  • Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
  • Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
  • Strong interpersonal, persuasion and teamwork skills
  • Business understanding of GTM sales teams and processes
  • Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)

Skills

Required:Customer relationship managementStakeholder managementCommunication and presentationProduct & engineering collaboration

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 27, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

More open roles at Decagon