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Director of Solutions Engineering - EMEA Strat

Decagon· Sales
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LondonFull-timePosted 2mo ago

About the role

Director-level pre-sales leadership role focused on building and leading the Solutions Engineering function for the EMEA region, driving adoption of Decagon's AI-native platform across enterprise customers, and partnering with Sales, Product, and Engineering to align technical execution with business goals.

Responsibilities

  • Hire, mentor, and manage a team of Solutions Engineers, providing technical guidance, coaching, and career development.
  • Establish and operationalize best practices for pre-sales solutioning, proof-of-concepts, and technical validation.
  • Partner with Sales leadership to co-develop go-to-market strategies and align technical execution with business goals.
  • Engage directly with a select portfolio of strategic enterprise prospects and customers, guiding them through discovery, solution design, and ROI validation.
  • Ensure your team delivers compelling demonstrations, prototypes, and solution architectures tailored to customer needs.
  • Foster cross-functional collaboration with Product and Engineering to bring customer insights into roadmap priorities.
  • Serve as an executive-level technical representative in customer meetings, technical workshops, and industry events.
  • Define scalable processes and assets to support team efficiency, repeatability, and long-term growth.
  • Stay current on enterprise AI adoption patterns, integration strategies, and the evolving competitive landscape.

Qualifications

  • 7+ years of experience in pre-sales technical roles such as Solutions Architect, Sales Engineer, or equivalent.
  • 3+ years of experience managing or leading pre-sales/solutions engineering teams.
  • Proven success working with large enterprise customers and navigating complex buying cycles.
  • Strong technical proficiency with enterprise AI deployments, API integrations, and production system architectures.
  • Excellent communication skills, with the ability to engage executives, business stakeholders, and technical teams with equal credibility.
  • A collaborative, organizational mindset with a track record of building scalable teams and processes.
  • Ability to thrive in fast-moving, high-growth environments with significant ambiguity.
  • Strong executive presence and consultative skills, capable of establishing trust and credibility with senior leaders.

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office to keep you at your best
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 19, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
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