← All roles

Operations Analyst, User Safety & Risk Operations

OpenAI· User Operations
Apply on company site
Hybrid (San Francisco)$252k - $280k + equityFull-timePosted 2mo ago

About the role

Senior Operations Analyst role focused on complex safety and risk problems, turning ambiguous signals into scalable operational solutions within OpenAI's User Safety & Risk Operations (USRO) team.

Responsibilities

  • Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather the right evidence, choose a practical path, drive execution, and close the loop.
  • Analyze structured and unstructured data, both quantitative and qualitative. This may include user reports, case narratives, conversations, escalations, and operational metrics to identify patterns, risks, and the highest-leverage interventions.
  • Build and test lightweight workflows, tools, automations, and decision aids that improve speed, quality, and consistency, then iterate based on real-world use.
  • Turn one-off insights and manual work into scalable operating mechanisms without adding unnecessary process or complexity.
  • Lead sensitive investigations, incident response, or launch-readiness work, including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments.
  • Work directly with cross-functional and external partners to clarify ownership, resolve operational gaps, and turn incomplete signals into clear recommendations and decisions.
  • Measure whether the work is improving outcomes—such as quality, speed, coverage, operator effort, or risk reduction—and adjust quickly when it is not.
  • Help junior operators build judgment and independence through coaching, calibration, and reusable tools.

Qualifications

  • 8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management, or another high-judgment, data-heavy operational field.

Skills

Required:Problem framing and strategic analysisData analysis (structured and unstructured)Workflow design and automationInvestigations and incident responseCross-functional collaboration

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Oct 22, 2026. Interested? Apply on the company site.

About OpenAI

ai-infrastructure-and-developmentliquid-ai-recruiting-targetllmsetter-30setter-30-2026-q1speech-to-texttext-to-speechvoice-ai-stack
Company profileWebsite

More open roles at OpenAI