← All roles

Market Manager, Australia

Airbnb· Supply Team
Apply on company site
Hybrid (Sydney)Full-timePosted 2mo ago

About the role

Market Manager based in Sydney responsible for supply health and growth across Australia and New Zealand, managing professional host accounts and high-quality inventory, and collaborating with in-market teams to drive acquisition, retention and optimization of host entrepreneurs.

Responsibilities

  • Manage a book of business consisting of professional hosts, ensuring their retention, growth, and optimisation on Airbnb.
  • Analyse performance data to identify trends and take action on opportunities that drive increased bookings and host success.
  • Manage and deliver innovative supply building projects from concept to implementation.
  • Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
  • Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
  • Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
  • Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs
  • Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
  • Work cross-functionally with product, communications, public policy, legal and customer support teams.

Qualifications

  • 5+ years of experience in sales, account management, business development or customer success
  • 2+ years of technology, travel or hospitality industry experience
  • Exceptional commercial acumen, with a deep understanding of revenue drivers, emerging industry trends, and the competitive landscape.
  • Strong time management and prioritisation skills with ability to manage competing priorities.
  • Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
  • Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business.
  • Proven experience working a book of business, driving engagement and growth through proactive account management.
  • Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
  • Proven experience working with and influencing cross-functional stakeholders.
  • Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
  • Charismatic self-starter who is resourceful and self-sufficient
  • Fluency in English.

Skills

Required:Client relationship managementData analysisCross-functional collaboration
Last updated Oct 22, 2026. Interested? Apply on the company site.
Airbnb logo

About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

marketplacetravel
Company profileWebsite

More open roles at Airbnb