Technical Program Manager
Hybrid (San Francisco Bay Area, USA)$140k - $180kFull-timePosted 2mo ago
About the role
Technical Program Manager to bridge customers and Product/Engineering, owning complex technical customer inquiries end-to-end, understanding products, APIs, models, and infrastructure, and surfacing product gaps from customer feedback.
Responsibilities
- Own technical customer inquiries and escalations from initial request through resolution.
- Become deeply knowledgeable about Higgsfield's products, models, APIs, capabilities, and technical workflows.
- Investigate and troubleshoot customer issues, identify root causes, and coordinate with Engineering and Product to drive resolution.
- Translate customer questions and business requirements into clear technical problems and actionable next steps.
- Communicate technical concepts, limitations, workarounds, and solutions clearly to technical and non-technical stakeholders.
- Partner closely with Engineering and Product to prioritize high-impact customer issues and ensure timely follow-through.
- Identify patterns across customer inquiries and surface recurring product gaps, bugs, feature requests, and opportunities.
- Build processes, documentation, and tooling that improve how we manage and resolve technical customer requests as we scale.
- Help customers navigate complex use cases and get the most out of Higgsfield's technology.
Qualifications
- Strong technical fluency and ability to quickly understand complex products, APIs, systems, and workflows.
- Experience in a technical, customer-facing role such as Technical Program Management, Solutions Engineering, Technical Account Management, Developer Support, or a similar function.
- Strong troubleshooting and problem-solving skills, particularly when working through ambiguous or complex technical issues.
- Ability to communicate effectively with both engineers and customers and translate between technical and business contexts.
- Exceptional ownership and follow-through, with the ability to drive multiple requests and workstreams to resolution.
- Strong prioritization skills and comfort operating in a high-volume, fast-moving environment.
- Excellent written and verbal communication skills.
Skills
Required:Technical fluencyCustomer-facing Technical Program Management experienceTroubleshooting and problem-solvingCommunication
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan with company matching
- Equity participation
- Discretionary annual bonus program
- Comprehensive benefits package designed to support employees professionally and personally
- Ambitious AI product work with growth opportunities
Last updated Oct 11, 2026. Interested? Apply on the company site.
About Higgsfield AI
Higgsfield AI — AI-native creative suite
Create images, videos, and voice content with Higgsfield AI from text prompts or references. Edit and upscale media, automate creative workflows with its AI agent, and generate content on web and mobile.
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