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Customer Success Manager

P-1 AI· GTM
RemoteFull-timePosted 2mo ago
This role is closed. See 5 open roles at P-1 AI

About the role

Customer Success Manager responsible for discovery, success, and growth of enterprise customer relationships for P-1 AI, focusing on AI engineer deployments (Archie) in industrial settings.

Responsibilities

  • Own the day-to-day success of deployments, working with customers and FDEs to unblock issues, manage priorities, and make sure Archie is delivering peak value.
  • Capture customer feedback and emergent use cases in formal specifications to directly drive feature implementation and product development.
  • Serve as a voice of the customer in internal product roadmapping and prioritization discussions.
  • Drive customer expansion by finding the next teams and use cases for Archie within existing accounts and across industry.
  • Spend considerable time on-site with customers and key stakeholders.

Qualifications

  • Experience in customer-facing roles with direct responsibility for AI deployments to enterprise customers.
  • Equally comfortable diving into the technical details of a customer use case or engineering tool use pattern, and how it translates into commercial value for a customer.
  • Thrive in a fast-paced environment, preferably with experience at a fast-growing startup.
  • Willingness to spend approximately 25% of time at customer sites, increasing to 50-60% during discovery, deployment, and other critical phases.
  • Direct experience and domain knowledge in data center engineering, automotive, or aerospace and defense is a plus.

Skills

Required:Customer success / account managementTechnical/deployment fluencyOn-site / travel flexibility

Benefits

  • healthcare
  • dental
  • vision
  • 401(k) match
  • unlimited PTO
  • meaningful equity ownership
  • material performance based variable bonus
Last updated Sep 28, 2026. View original posting

About P-1 AI

We are building an AI engineer agent for the physical world. His name is Archie. We try to maximize Archie’s anthropomorphism so that he fits seamlessly into existing engineering teams and workflows.

AI engineer agentmultiphysicsdesign representationengineering tasksdata center engineeringcoolingcritical power systemsautomotive
Company profileWebsite

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