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Account Manager

WorkOS· Sales
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Remote$180k - $230kFull-timePosted 2mo ago

About the role

WorkOS Account Manager responsible for expansion of strategic, high-potential customer accounts, driving renewals, upsells, and multi-product expansion with a technical, enterprise-focused approach.

Responsibilities

  • Own a book of strategic accounts end to end: retention, renewal, and expansion targets
  • Build and execute account growth plans — map the org, identify unadopted products and untapped teams, and drive a clear path to increased usage and spend
  • Proactively surface expansion opportunities by understanding each customer's product roadmap, technical architecture, and growth plans
  • Lead commercial conversations independently, from initial opportunity through pricing, negotiation, and close
  • Drive adoption of the full WorkOS platform — SSO, Directory Sync, AuthKit, Audit Logs, and beyond — across new teams, new products, and new geographies
  • Partner with Sales, Support, and Engineering to remove technical blockers standing between a customer and their next stage of growth
  • Run executive business reviews that connect WorkOS usage to customer outcomes and set up the next expansion conversation
  • Forecast accurately and maintain pipeline hygiene across your accounts
  • Feed structured expansion signal back to Product — what customers are asking for, what's blocking adoption, and what would unlock the next tier of spend
  • Help build the playbooks, content, and processes that make this motion repeatable as the team scales

Qualifications

  • 5+ years in account management, customer success, or sales at an enterprise level, with a track record of growing existing accounts
  • Demonstrated ownership of expansion, upsell, or net revenue retention targets
  • Strong product sense and genuine energy for solving hard technical customer problems
  • Ability to lead complex integration and architecture conversations in a consultative, proactive way
  • Familiarity with APIs and the ability to explain API concepts to our largest and most technical customers
  • Familiarity with SQL — comfortable writing basic queries and modifying more complex ones to find adoption and usage signal on your own
  • Comfort navigating multi-threaded relationships, from individual developers to VPs and executive buyers
  • Strong written and verbal communication skills
  • Commercial instincts: you can spot an opportunity, build the business case, and ask for the deal
  • Operations-savvy mindset — you remove process friction and build things that scale
  • Strong organizational skills and a self-starting mindset

Skills

Required:Account expansion / upsellTechnical account managementAPI familiarity
Nice to have:SQL

Benefits

  • 401k matching
  • Competitive Equity
  • Healthcare, dental and vision coverage
  • FSA, ST/LT Disability, Voluntary Life
  • Carrot fertility benefits
  • 20 days paid vacation + 10 holidays + unlimited sick leave
  • 12 weeks fully paid parental leave
  • Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active
  • Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being
  • Commuter benefits for hybrid employees in SF/NYC
  • Unlimited token usage!
Last updated Aug 31, 2026. Interested? Apply on the company site.

About WorkOS

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Developer APIs/SDKs for Enterprise Ready features like Single Sign-On, Directory Sync, Audit Logging, and more. Get started for free.

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