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System Analyst

The New York Times· IT Support
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New York, NY$100k - $120kfull-timePosted 2mo ago

About the role

System Analyst to support operation and maintenance of infrastructure for publishing and production operations at The New York Times. Responsibilities include supporting in-house applications/workflows, ensuring integration with the broader production environment, and collaborating with internal teams, vendors, and third-party developers. Hybrid role with on-site presence and occasional off-hours for migrations, outages, and upgrades.

Responsibilities

  • Research, develop, test, and maintain infrastructure of applications controlling publishing and production, including NewswayX and Mueler SAM
  • Support and maintain vendor production systems to ensure reliability and operational continuity.
  • Create technical specifications for new features and manage related JIRA tickets.
  • Develop new procedures, test and deploy them, train end users
  • Write system and user documentation and provide training to users for new or modified features.
  • Demonstrate support and understanding of value of journalistic independence and commitment to mission.

Qualifications

  • Bachelor's Degree in Information Technology or equivalent professional experience.
  • 3–4+ years of experience as a Systems Analyst.
  • Experience supporting publishing, preprint, and print workflows.
  • Proficiency in virtual server environments, firewall and security
  • Working knowledge of core IT concepts, including networking, DNS, IP addressing, Group Policy (GPO), and database fundamentals.
  • Experience with Systems Analyst tasks, bridging the gap between user needs and technical implementation.
  • Understanding entire application stack to troubleshoot complex issues
  • Experience integrating complex systems, troubleshooting protocol, firewall and permissions issues

Skills

Required:NewswayX and Mueler SAM infrastructureVendor production systems supportTechnical specifications and JIRAProcedures development and deploymentDocumentation and trainingJournalistic independence/value alignment

Benefits

  • variable pay such as an annual bonus and restricted stock (dependent on role)
  • medical, dental and vision benefits
  • Flexible Spending Accounts (F.S.A.s)
  • company-matching 401(k) plan
  • employee stock purchase plan
  • paid vacation
  • paid sick days
  • paid parental leave
  • tuition reimbursement
  • professional development programs
Last updated Oct 7, 2026. Interested? Apply on the company site.
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