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IT Support Engineer

Anthropic· Security
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Hybrid (Tokyo)Full-timePosted 2mo ago

About the role

IT Support Engineer role within Anthropic's IT Operations to provide end-user support, automate processes, and scale IT services in a primarily macOS environment, collaborating with IT Engineering and Security.

Responsibilities

  • Triage and resolve issues across hardware, software, networking, and accounts via ticketing system, Slack, and in-person
  • Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Troubleshoot device issues (enrollment, configuration profiles, policy enforcement)
  • Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
  • Handle escalations requiring cross-team coordination
  • Participate in on-call rotation for urgent issues outside business hours
  • Provide hands-on support for user tech, AV systems, conference rooms, and printers
  • Communicate clearly with users of all technical levels
  • Write and maintain internal documentation (runbooks, how-to guides, knowledge base)
  • Identify patterns in support requests and surface recurring issues for automation
  • Help streamline onboarding and other high-volume operations
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Assist with scripting (Bash, Python) to automate repetitive tasks

Qualifications

  • 7+ years of hands-on IT support experience, ideally in fast-paced or high-growth environments
  • Excellent communicator with a passion for helping people solve problems
  • Strong troubleshooting skills; methodical, curious, persistent
  • Experience supporting macOS endpoints; comfortable with ChromeOS, iOS, Android
  • Significant experience with Google Workspace administration
  • Experience with Slack administration (workspace management, permissions, troubleshooting)
  • Experience supporting and administering additional SaaS tools
  • Understanding of identity and access fundamentals (SSO, MFA, directory services)
  • Familiarity with MDM fundamentals and endpoint management concepts
  • Experience with basic scripting (Bash or Python) for automation
  • Ownership mindset and follow-through to resolution
  • Ability to think about root causes and prevention
  • Organizational skills to manage competing priorities
  • Ability to propose scalable process improvements
  • Interest in developing deeper technical skills and taking on more complex systems administration over time

Skills

Required:End-user supportmacOS supportGoogle Workspace administration
Nice to have:Slack administrationScripting (Bash, Python)

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space for collaboration
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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