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Incident Manager - Detection & Response

Anthropic· Security
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Hybrid (San Francisco, CA), Hybrid (Seattle, WA), Hybrid (New York City, NY), Hybrid (Washington, DC)$290k - $365kFull-timePosted 2mo ago

About the role

Senior Technical Program Manager focused on maturing and scaling incident management within Anthropic's Detection & Response team, covering detection, triage, containment, remediation, and post-incident learnings across security and operational incidents.

Responsibilities

  • Own the end-to-end D&R incident management program: detection workflows, response processes, escalation paths, communication standards, and remediation tracking.
  • Serve as incident commander for security incidents, driving clear coordination across executive, engineering, security, legal, and other appropriate stakeholders.
  • Establish and run incident commander rotations within D&R, ensuring clear ownership and effective coordination during incidents of varying severity.
  • Drive post-incident accountability by defining how action items are captured, assigned, tracked, and completed across teams—ensuring follow-through on both tactical fixes and strategic improvements.
  • Gather, analyze, and report on incident trends and patterns to surface systemic risks, recurring root causes, and areas where the organization is most vulnerable.
  • Translate trend analysis into actionable cross-functional initiatives: partner with engineering, infrastructure, security, and product teams to prioritize and implement broad fixes and preventive improvements that address root causes rather than symptoms.
  • Lead incident review forums (post-mortems, retrospectives) and ensure learnings are captured, socialized, and acted upon across the organization.
  • Develop and maintain D&R incident response documentation, playbooks, runbooks, and training materials; keep them current as the threat landscape and our systems evolve.
  • Partner with detection engineering to improve alert fidelity, reduce noise, and shorten time-to-detection for security events.
  • Define, develop, and track incident management KPIs and report regularly to D&R and Security leadership.
  • Support broad cross-functional training and initiatives to uplevel security awareness across the company (e.g. Tabletop exercises, training, talks).

Qualifications

  • 7+ years of experience in technical program management, incident management, or security operations, with significant time spent in a detection & response or security incident response context.
  • Led or built incident response programs at a technology company, ideally in a high-growth or security-intensive environment.
  • Demonstrated track record of turning incident data into organizational improvements—not just writing post-mortems, but driving the cross-functional work to implement systemic fixes.
  • Comfortable participating in on-call responsibilities and leading incident response during high-severity security events, including off-hours.
  • Experience building and scaling operational processes from the ground up in environments where structure didn’t previously exist.
  • Excel at driving accountability and follow-through across multiple teams without direct authority.
  • Strong analytical skills and experience with incident trend analysis, metrics reporting, and data-driven prioritization.
  • Highly organized with a knack for bringing structure to ambiguous, fast-moving situations.
  • Excellent communication skills, especially under pressure and when coordinating across technical and non-technical stakeholders, including executive leadership.
  • Thrive in fast-paced environments where priorities shift and you’re often working with incomplete information.

Skills

Required:Incident managementIncident commanderData-driven incident analysisCross-functional collaboration

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Lovely office space in San Francisco
  • Visa sponsorship considered with support from immigration lawyer (offers contingent)
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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