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Manager, Service Operations Systems

Zoox· Information Technology and Applications – Business Applications
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Hybrid (Foster City, CA)$228k - $273k + equity + bonusFull-timePosted 2mo ago

About the role

Lead the strategy, optimization, and scaling of the enterprise systems supporting Zoox's Fleet Service Operations, owning the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations to enable scalable, integrated solutions and improved fleet uptime and operational performance.

Responsibilities

  • Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.
  • Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
  • Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
  • Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.
  • Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
  • Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
  • Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox’s rapid growth.
  • Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.
  • Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.
  • Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.

Qualifications

  • 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross-functional initiatives.
  • Proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
  • Expert-level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, work order, and field service processes.
  • Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions.
  • Strategic mindset with hands-on execution ability, capable of balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.

Skills

Required:SAP EAM/PMSAP FSMUKG / NICE WFM / Beeline

Benefits

  • paid time off (e.g. sick leave, vacation, bereavement)
  • unpaid time off
  • Zoox Stock Appreciation Rights
  • Amazon RSUs
  • health insurance
  • long-term care insurance
  • long-term and short-term disability insurance
  • life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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