← All roles

Founding Customer Success Engineer

CollectWise· Customer Success
Apply on company site
New York, NY$130k - $160k + equityFull-timePosted 2mo ago

About the role

Founding Customer Success Engineer at CollectWise, a YC-backed startup automating debt collection with AI. Role focuses on owning post-launch customer relationships, troubleshooting technical issues, optimizing AI agents, and expanding accounts.

Responsibilities

  • Own day-to-day customer relationships after customers have gone live
  • Troubleshoot and resolve technical customer issues by adjusting configurations, shipping code when appropriate, and escalating to engineering when necessary
  • Monitor customer usage, performance, and trends to identify opportunities to improve results and increase adoption
  • Continuously optimize customer AI agents and workflows through prompt engineering
  • Upsell customers on additional products, use cases, and increased usage to expand revenue
  • Proactively engage customers when usage declines to reduce churn
  • Support new implementations and product rollouts for existing customers

Qualifications

  • 3+ years of experience in technical customer success, solutions engineering, sales engineering, technical operations, product management, technical support, software engineering, or a similar role
  • Excellent written communication skills with a high level of responsiveness
  • Strong technical background with experience writing and debugging code and working with APIs, integrations, and data flows
  • Strong verbal communication and relationship-building skills
  • Strong attention to detail and ability to manage multiple customer issues and priorities simultaneously
  • Highly proactive with a strong sense of ownership
  • Commercial mindset with the ability to identify upsell and account expansion opportunities

Skills

Required:Customer success managementTechnical troubleshootingAPI experience
Last updated Sep 16, 2026. Interested? Apply on the company site.
CollectWise logo

About CollectWise

Automating consumer debt collection with AI

CollectWise automates consumer debt collection with AI. Our platform allows creditors and agencies to double their recovery rates while reducing collection costs by 75%.

Company profileWebsite

More open roles at CollectWise