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Franchise Business Manager - Miami

JETSET Pilates· JETSET Pilates HQ – Franchise Operations
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Hybrid (Miami, FL)$82k - $90kFull-timePosted 2mo ago

About the role

Franchise Business Manager (FBM) partners with franchise owners and General Managers to drive revenue growth, operational excellence, and brand consistency across assigned studios through consultative sessions, KPI/financial reviews, business planning, and field engagement.

Responsibilities

  • Own the day-to-day business relationship for an assigned portfolio of franchisees
  • Serve as the primary advisor to franchise owners and General Managers across operational, financial, and people-related topics
  • Lead recurring consultative sessions and performance check-ins focused on execution, accountability, and growth
  • Support franchisees through pre-opening, stabilization, and optimization phases of the business
  • Fully own KPI analysis for assigned studios, including utilization, sales, retention, staffing costs, and profitability
  • Review franchisee P&Ls and partner with owners on action plans to address cost control opportunities and performance gaps
  • Coach franchisees on product mix, conversion, class schedule optimization, staffing, and utilization strategies
  • Identify early warning signs of underperformance and proactively intervene with structured support plans
  • Ensure franchisee adherence to JETSET brand standards, operating procedures, and required systems
  • Conduct operational reviews, audits, and business evaluations as needed
  • Partner with internal teams to address escalations related to quality, staffing, or brand compliance
  • Protect the integrity of the JETSET experience while supporting franchisee success
  • Act as the franchisee advocate internally, partnering closely with Marketing, Product & Talent, and Finance
  • Support the rollout of new initiatives, programs, and tools across the franchise network
  • Surface field insights, trends, and best practices to HQ leadership and New Studio Openings teams to inform continuous improvement
  • Help scale proven strategies from top-performing studios across the system

Qualifications

  • Bachelor’s degree in Business, Operations, Finance, Hospitality, or a related field (or equivalent professional experience)
  • 5-7+ years of experience in franchise or studio operations, multi-unit leadership, or business consulting (Boutique fitness, wellness, hospitality, or retail strongly preferred)
  • 3-5 years of experience reviewing P&Ls and developing performance improvement plans
  • Proven ability to positively impact revenue growth, utilization, conversion, and overall P&L performance
  • Strong knowledge of hiring, training, performance management, and team development best practices
  • Excellent written and verbal communication skills
  • 2 years of experience working deep in systems such as Mindbody, AXLE, and BI/reporting tools
  • Ability to travel regularly to support franchise partners in the field
  • A passion for boutique fitness, well-being, and community impact

Skills

Required:Franchise/Studio OperationsP&L Analysis & Financial ReviewKPIs, Data Analysis & Financial MetricsBrand Standards & Compliance

Benefits

  • Competitive compensation, performance-based bonus structure, and growth opportunities
  • 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
  • Up to 4% match to 401(k) plan with no waiting period
  • Flexible fitness & wellness membership
  • Paid time off and company holidays
  • A culture that values innovation, ownership, and excellence
  • Opportunity to join a dynamic team in a rapidly growing company
  • A collaborative, supportive work environment where your contributions are valued and recognized
  • Professional development opportunities to enhance your skills and advance your career
  • JETSET Pilates is an equal opportunity employer. We celebrate diversity and are committed to creating an inviting work environment for all team members.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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