← All roles

Studio Lead - Holladay

JETSET Pilates· Holladay Studio
Apply on company site
HolladayPart-timePosted 2mo ago

About the role

JETSET Pilates is seeking a Studio Lead in Holladay, UT to serve as the heartbeat of the studio—driving sales, delivering exceptional client experiences, supporting instructors, and ensuring smooth daily operations in a part-time, on-site role.

Responsibilities

  • Drive Sales & Retention - Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages that fit their needs.
  • Confidently communicate the value of the JETSET experience and convert inquiries, intro offers, and studio visits into memberships.
  • Follow up consistently with leads and prospective members through phone, text, email, and in-person conversations.
  • Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth.
  • Create a welcoming, personalized experience that keeps members engaged, satisfied, and connected to the studio.
  • Monitor member activity and proactively reach out to clients who may be disengaging or at risk of canceling.
  • Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
  • Maintain accurate and timely lead, sales, and member notes within required studio systems.
  • Deliver Exceptional Client Experiences - Greet and check-in clients warmly and professionally.
  • Answer questions, solve problems, and provide solutions that exceed client expectations.
  • Build meaningful relationships and create a welcoming community for all.
  • Deliver a five-star first-visit experience by welcoming new clients, orienting them to the studio and class experience, anticipating their needs, and following up after class to help them feel confident and connected.
  • Support Positive Studio Team Culture - Support instructors before, during, and after class to ensure a seamless client experience.
  • Assist management in communicating schedule updates, studio information, and important announcements to clients
  • Demonstrate flexibility and a team-first mindset by occasionally helping cover shifts when teammates are unavailable.
  • Drive Operational Excellence - Manage front desk, lobby, and studio cleanliness and organization.
  • Answer phones, respond to emails, and process client inquiries promptly.
  • Process sales, memberships, and class packages accurately.
  • Maintain accurate client records in our booking and CRM systems
  • Process retail sales and restock inventory as needed.
  • Support opening and closing duties and ensure all policies and procedures are followed.

Qualifications

  • Experience recommending specific services or products
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and multitasking abilities.
  • Passion for health, wellness, and helping others.
  • Ability to thrive in a fast-paced, customer-focused environment.
  • Previous customer service or front desk experience is preferred, but not required.
  • Proficiency with technology and comfort learning new systems.

Skills

Required:Sales and upsellingCustomer serviceCommunicationOrganization & data entry

Benefits

  • Competitive hourly pay
  • Employee discounts
  • Complimentary or discounted JETSET Pilates classes
  • Training & development
  • Growth opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
Company profileWebsite

More open roles at JETSET Pilates