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Technical Business Analyst

Scale Army· Technology & Product
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RemoteContractPosted 2mo ago

About the role

Technical Business Analyst acting as a bridge between clients, business requirements, and technical solutions. Focus on gathering requirements, recommending solutions, coordinating implementations, and leveraging AI tools to improve processes and productivity.

Responsibilities

  • Meet directly with clients to understand their business processes, technical needs, challenges, and desired outcomes.
  • Conduct discovery conversations and ask thoughtful questions to uncover business and technical requirements.
  • Translate client needs into clear requirements and practical solution recommendations.
  • Analyze business processes to determine how available systems, integrations, and workflows can address client needs.
  • Communicate technical concepts clearly to both technical and non-technical stakeholders.
  • Support template-based implementation projects involving CRM, ERP, accounting, and other connected business systems.
  • Develop an understanding of how different systems, connectors, and data flows work together.
  • Help define and recommend solutions based on client requirements without being responsible for custom software development.
  • Coordinate with internal technical resources when projects require deeper technical expertise.
  • Support implementations from initial requirements gathering through solution delivery.
  • Leverage AI tools to improve productivity and simplify repetitive implementation activities.
  • Identify opportunities to automate manual workflows and improve existing internal processes.
  • Help create and improve AI-assisted workflows and skills using tools such as Claude.
  • Evaluate existing processes and recommend more efficient approaches using AI and automation.
  • Continuously explore practical ways to incorporate AI into client implementations and internal workflows.
  • Develop a strong understanding of the company's products, integrations, and technical capabilities.
  • Support product demonstrations and technical conversations with prospective and existing clients.
  • Assist during the sales process when technical, integration, or solution-related questions arise.
  • Help clients understand available solutions and how they can address specific business requirements.
  • Build strong client relationships through active listening, clear communication, and effective problem-solving.

Qualifications

  • 1-4 years of experience in business analysis, data analytics, SaaS implementation, solutions consulting, business systems, or a similar analytical and client-facing environment.
  • Experience gathering business requirements and translating them into actionable solutions is preferred.
  • Exposure to CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems is preferred.
  • Exposure to ERP or accounting platforms such as QuickBooks, NetSuite, or comparable systems is preferred.
  • Experience using AI tools to improve workflows, automate tasks, or increase productivity is strongly preferred.

Skills

Required:Analyze business challenges and identify requirementsTranslating complex concepts between business and techClient discovery conversationsSystem integrations and data flowsAI tools usage (e.g., Claude)Learning new CRM/ERP platformsProblem-solvingClient-facing project management & communication
Last updated Aug 26, 2026. Interested? Apply on the company site.

About Scale Army

Global Staffing for Marketing & Sales Growth

Scale Army sources, vets, and deploys high-performing marketers and sellers, helping meet growth targets with nearshore talent, month-to-month contracts, and fast onboarding.

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