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GTM Systems Administrator, EMEA

Harvey· IT
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Hybrid (Dublin)Full-timePosted 2mo ago

About the role

GTM Systems Administrator to scale and maintain the systems powering Harvey's GTM, focusing on top-of-funnel, lead enrichment, routing, and customer-facing platforms (Zendesk, Salesforce, CS tools) with an AI-first approach.

Responsibilities

  • Work across a variety of projects on the GTM Systems team, with sprints focused on top-of-funnel growth and on support/customer success tooling.
  • Design and improve top-of-funnel systems including lead sourcing, enrichment, scoring, and routing, building enrichment workflows across data providers (ZoomInfo, Cognism, Apollo, Clearbit, etc.).
  • Configure and optimize Zendesk as Harvey's primary support platform (ticket routing, triggers, automations, macros, SLA policies, agent workspace) and support adjacent CS platforms like Catalyst.
  • Contribute to Salesforce configuration across the funnel, including lead routing, scoring, lifecycle stages, and automation (Flows, validation rules, custom objects).
  • Use AI as a default working method: build and maintain AI agents, automations, and workflows to eliminate manual admin work and extend what the systems team can ship without engineering support.
  • Integrate GTM and CS tools with Harvey's broader ecosystem to ensure a unified view of the customer, and build reporting and dashboards for pipeline, support, and customer health.
  • Maintain high data quality and compliance through deduplication, normalization, enrichment governance, and consent/opt-out handling; document system architecture and workflows.

Qualifications

  • 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
  • Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting) plus hands-on Zendesk administration (routing, automations, triggers, SLA policies), or deep expertise in one with ability to ramp on the other.
  • Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.), and experience with marketing automation platforms (Marketo, HubSpot, or similar).
  • Demonstrated AI fluency: using AI tools to build workflows, automate tasks, draft configurations, and troubleshoot; proven shipped examples.
  • Strong systems thinking to design and debug end-to-end data flows across tools and across reactive/support and proactive growth motions.
  • Collaborative, team-first mindset; organized, documentation-oriented, with focus on scalable, maintainable systems.

Skills

Required:Salesforce administrationZendesk administrationLead enrichment toolingMarketing automationAI toolingData integration
Last updated Oct 7, 2026. Interested? Apply on the company site.
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Harvey is a platform built to meet the standards of the world’s leading professional service firms.

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