← All roles

Agent Data Scientist

Decagon· Deployment Strategists
Apply on company site
San Francisco$165k - $215kFull-timePosted 2mo ago

About the role

Senior data science role focused on defining, measuring, and improving performance metrics for large AI agent deployments, translating customer requirements into measurable success criteria, and building product features and frameworks to scale this work across Decagon.

Responsibilities

  • Work directly with customers to define the metrics that will be used to measure performance, then operationalize them so that both sides use and trust them.
  • Own the delivery of those metrics, where transparent access to data helps reinforce the narrative we build with the customer.
  • Own improving the metrics that matter most on your accounts, from diagnosing what drives performance to designing the experiments and driving the changes that move them.
  • Scope and build the product features, tools, and frameworks that empower the rest of Decagon to do more of this work themselves.
  • Define what success looks like for new initiatives that have no precedent.
  • Run tight feedback loops into Product, Engineering, and Research, shaping the product based on what you learn measuring our most demanding deployments.

Qualifications

  • 5+ years in data science, analytics, or another quantitative role where you drove analyses end to end and used them to move decisions, whether at a high-growth technology company, in consulting, or in a forward-deployed or solutions role.
  • Exceptional judgment when interpreting metrics and ability to identify edge cases and synthesis of different stakeholder perspectives.
  • Comfort in fast-moving, ambiguous situations and ability to define approach when right answers are not established.
  • Strong independence and ability to set priorities and own outcomes.
  • Ability to bring stakeholders to a shared definition of success across varying priorities and technical depth.
  • Strong technical fundamentals with fluency in SQL and Python, and comfort with large volumes of messy, unstructured conversational data.

Skills

Required:Metrics definition and operationalizationData analysis and storytellingStakeholder alignment

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Daily lunches and snacks in the office
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Last updated Aug 27, 2026. Interested? Apply on the company site.

About Decagon

Conversational AI for Customer Experience

Reimagine your customer experience with AI agents, built for the enterprise.

AI agentsCXConversational AICustomer Experienceai-agents-and-applicationsorchestrationvoice-ai-stackwing-list-2026
Company profileWebsite

More open roles at Decagon