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Social Media Community Manager

Suno· Brand and Creative
Apply on company site
NYC$82k - $107kFull-timePosted 2mo ago

About the role

We’re looking for a Social Media Community Manager to be the voice of Suno across social platforms, engaging with fans, creators, and the brand in real time and shaping community strategy.

Responsibilities

  • Own day-to-day community engagement across Suno’s social channels (TikTok, Instagram, X, YouTube, Reddit, and emerging platforms), responding to comments, DMs, and mentions in a voice that is distinctly Suno.
  • Build genuine relationships with Suno creators and superfans—celebrating their work, surfacing their songs, and helping them feel recognized as part of the Suno story.
  • Spot cultural moments, memes, and trends in real time and partner with the social team to jump on them quickly with on-brand, high-quality responses.
  • Moderate community spaces (Discord, Reddit, comments sections) with care and good judgment—keeping conversations healthy, welcoming, and aligned with our community guidelines.
  • Act as the first line of listening for the brand—tracking sentiment, surfacing emerging themes, and escalating issues, bugs, or sensitive conversations to the appropriate teams.
  • Drive a proactive social listening practice—monitoring conversations across owned channels, broader social platforms, and creator communities to identify recurring themes, sentiment shifts, white-space opportunities, and early signals of issues.
  • Translate those themes into clear, prioritized actions: content ideas for the social team, talking points for brand and PR, product feedback for the Suno team, creator outreach opportunities, and adjustments to community strategy. Share these insights through regular readouts.
  • Partner with the Director of Social Media to shape community strategy, contribute to content ideas, and help plan engagement around launches, campaigns, and cultural moments.
  • Collaborate cross-functionally with Brand, Content, Product Marketing, Support, and Trust & Safety to ensure community feedback informs how we build, communicate, and respond.
  • Develop lightweight community rituals—weekly highlights, creator spotlights, AMAs, and other recurring programs that give fans something to show up for.
  • Maintain playbooks and documentation for response guidelines, escalation paths, tone of voice, and community best practices.
  • Report on community health and engagement—tracking qualitative and quantitative signals that help the team understand what’s resonating and where to invest next.
  • Champion the Suno community internally, ensuring creators and fans are represented in the decisions we make.

Qualifications

  • 2+ years of community management or social media experience, ideally at a consumer tech company, music or entertainment brand, creator platform, or culture-forward agency.
  • A strong, distinctive writing voice—you can match a brand’s tone while still sounding like a real person, and you know when to be playful, warm, hype, or measured.
  • Deep fluency in internet and platform culture—TikTok, Instagram, X, YouTube, Discord, and Reddit each have their own norms, and you understand them intuitively.
  • A love of music and creativity—you get why Suno matters to people and are excited to build community around the act of making something.
  • Excellent judgment and emotional intelligence, especially in sensitive, ambiguous, or high-visibility moments; you know when to engage, when to listen, and when to escalate.
  • Experience moderating online communities and navigating feedback, criticism, and the occasional troll with grace and confidence.
  • Comfort with the pace of real-time work—able to move quickly without sacrificing quality, energized by a full inbox and a lit-up mentions tab.
  • Familiarity with community and social tools (e.g., Sprout Social, Sprinklr, Khoros, Discord admin tools, native platform analytics) and willingness to learn new ones.
  • A collaborative, low-ego approach—able to partner with designers, writers, producers, and cross-functional teammates to build something together.
  • Bonus: personal experience as a creator, musician, or active participant in online communities.

Skills

Required:Social media/community management

Benefits

  • Company Equity Package
  • 401(k) with 3% Employer Match & Roth 401(k)
  • Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
  • 11 Paid Holidays + Unlimited PTO & Sick Time
  • 16 Weeks of Paid Parental Leave
  • Creative Education Stipend
  • Generous Commuter Allowance
  • In-Office Lunch (5 days per week)
Last updated Sep 17, 2026. Interested? Apply on the company site.

About Suno

Create stunning original music for free in seconds using AI.

Create stunning original music for free in seconds using AI. Make your own masterpieces, share with friends, and discover music from artists worldwide.

AI MusicMusic CreationMusic GenerationMusic Sharingai-plg-top-20liquid-ai-recruiting-target
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