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Enablement Lead, Government

OpenAI· OpenAI for Gov
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Hybrid (Washington, DC)$207k - $295kFull-timePosted 2mo ago

About the role

Specialist role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite for government customers, driving activation, sustained usage, and measurable mission outcomes.

Responsibilities

  • Own the enablement of OpenAI products, including ChatGPT Enterprise and Agents, helping define effective patterns for responsible adoption across government organizations.
  • Lead government customers through the full enablement lifecycle, from initial onboarding and activation through expansion, optimization, and long-term adoption.
  • Define and manage structured enablement and deployment programs with clear goals, milestones, owners, and measures of success.
  • Design and deliver high-impact engagements—including onboarding sessions, advanced capability training, executive briefings, academies, hackathons, listening sessions, and hands-on mission or workflow labs—for audiences ranging from senior leaders to front-line staff.
  • Guide government leaders, champions, technical teams, and working teams through organizational change by building confidence, establishing effective habits, and translating product capabilities into practical workflows and mission outcomes.
  • Serve as a subject matter expert for designated products, roles, or government mission areas, building deep expertise and identifying emerging public-sector use cases for new product capabilities.
  • Develop government-specific learning journeys, training materials, playbooks, FAQs, demonstrations, use cases, customer impact stories, and communications that enable high-quality adoption programs to scale.
  • Provide timely education for product launches, new features, and capability rollouts, translating product updates into clear and practical relevance for government users.
  • Advise government customers on workforce communications and engagement strategies that build awareness, confidence, participation, and sustained use.
  • Build trusted relationships with government leaders, program owners, technical teams, champions, and front-line public servants, creating experiences that reflect an understanding of their constraints, motivations, and responsibilities to the public.
  • Support government customer communities, events, and peer-learning experiences by keeping resources, discussions, updates, and thought leadership useful and current.
  • Identify and amplify government champions, creative use cases, and meaningful customer outcomes that encourage responsible experimentation, recognize public servants’ contributions, and help other organizations learn.
  • Partner closely with Sales, Customer Success, Solutions Engineering, Solutions Architecture, Delivery, Product, Global Affairs, Communications, Marketing, Readiness, and other teams to deliver cohesive experiences for public-sector customers.
  • Gather and synthesize government customer feedback, adoption signals, participation data, and engagement outcomes to improve enablement programs and bring the voice of public servants back to Product and other internal stakeholders.
  • Identify patterns across government customers and translate them into scalable programs, content, playbooks, and best practices without losing the human connection required to support public servants effectively.

Qualifications

  • 6+ years of experience in customer-facing, enablement, instructional, adoption, or transformation roles, engaging executive, business, and technical audiences in government or similarly complex enterprise environments.
  • Understanding of public service and ability to build credibility with government leaders, program owners, technical teams, and front-line public servants.
  • Exceptional presentation, facilitation, and communication skills, especially translating AI capabilities into practical value for diverse audiences.
  • Experience designing learning journeys and leading workshops, training programs, executive engagements, customer events, or scaled adoption initiatives.
  • Strong practical fluency with ChatGPT, Agents, and OpenAI product ecosystem, and ability to apply AI to government workflows.
  • Versatile writer and storyteller for training materials, presentations, demonstrations, communications, and customer stories.
  • Ability to link enablement activities to measurable outcomes (activation, sustained usage, faster delivery, risk reduction, mission impact).
  • Ability to identify patterns across government customers and convert them into scalable programs and content.
  • Highly organized, proficient at managing multiple workstreams, and capable of operating in live customer environments.

Skills

Required:Enablement strategyPublic sector government engagementWorkshop design and deliveryProduct fluency (OpenAI stack)

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax Health FSA, Dependent Care FSA, and commuter accounts
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays and additional paid office closures
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices and meal delivery credits
  • Relocation assistance for eligible employees
  • Additional taxable fringe benefits such as charitable donation matching and wellness stipends
  • Details available during hiring process
Last updated Aug 27, 2026. Interested? Apply on the company site.

About OpenAI

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