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Marketplace Lead

OpenAI· Partnerships
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Hybrid (New York City), Hybrid (San Francisco)$333k - $445k + equityFull-timePosted 2mo ago

About the role

Senior marketplace builder responsible for defining and delivering OpenAI’s B2B marketplace, including strategy, operating models, tooling, and partner/customer enablement.

Responsibilities

  • Define the vision, strategy, roadmap, and success metrics for OpenAI’s B2B marketplace.
  • Translate customer, partner, and business needs into clear product requirements and priorities in close partnership with product and engineering.
  • Design the end-to-end marketplace experience and operating architecture (onboarding, catalog, discovery, procurement, billing, deployment, identity, governance, lifecycle management).
  • Build internal and external tools to operate the marketplace efficiently (workflows for intake, review, publishing, monitoring, reporting, issue resolution).
  • Establish data foundations and measurement systems to understand marketplace adoption, conversion, solution quality, customer trust, and overall health.
  • Design scalable commercial models, policies, incentives, and partner economics with finance, legal, security, policy, and operations.
  • Establish standards and operating processes for solution quality, safety, compliance, performance, and lifecycle management.
  • Partner with ecosystem, sales, marketing, and customer success to support partner participation and customer adoption.
  • Build and lead the marketplace team and operating cadence with cross-functional alignment around priorities, decisions, and outcomes.

Qualifications

  • 10-15 years of experience in marketplaces, platforms, product, strategy, operations, ecosystems, or general management.
  • Proven experience building and scaling the product and operational foundation of a B2B marketplace or platform.
  • Strong product judgment to translate customer and partner needs into prioritized requirements, workflows, and roadmaps.
  • Deep understanding of B2B marketplace infrastructure (catalog management, procurement, billing, identity, governance, compliance, reporting).
  • Experience building marketplace tooling, operational systems, and measurement frameworks that improve quality, efficiency, and scale.
  • Strong commercial judgment and understanding of marketplace economics, policies, and incentives for ecosystem health.
  • Ability to work across product, engineering, finance, legal, security, policy, sales, marketing, and operations.
  • Outstanding executive communication and relationship-building skills.
  • Experience building teams and operating models in a complex, fast-moving technology company.

Skills

Required:Marketplace strategy and roadmapProduct requirements and prioritizationEnd-to-end marketplace designData foundations and measurement

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits (e.g., charitable donation matching and wellness stipends) and more may be provided.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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