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AI Support Engineer - Dublin (Weekend Shift)

OpenAI· User Operations
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Dublin, IrelandFull-timePosted 2mo ago

About the role

OpenAI is seeking an AI Support Engineer to troubleshoot complex technical issues for customers, operate as a trusted expert on OpenAI’s products, and drive automation and scalable support processes. The role includes weekend coverage on a 5x8 schedule with one weekend day off and involves collaboration with Engineering, Product, and Operations to improve systems and customer experience.

Responsibilities

  • Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents.
  • Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues.
  • Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows
  • Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams.
  • Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience.
  • Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.

Qualifications

  • 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments.
  • Comfortable using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.
  • Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • Polished enterprise communication and calm demeanor with high-stakes customers during live incident calls.
  • Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.
  • Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.
  • Thrives in ambiguity, adapts rapidly to change, continuously learns, and proactively seeks opportunities for growth.
  • Humbleness, team-first mindset, eagerness to help others, and curiosity to learn needed knowledge to help teammates and customers succeed.
  • Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Skills

Required:Technical troubleshootingAutomation / scriptingCustomer-facing communicationCross-functional collaboration
Last updated Oct 1, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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