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Customer Success Manager

MongoDB
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Hybrid (Hong Kong)Posted 2mo ago

About the role

Customer Success Manager based in Hong Kong (Mandarin speaking) for MongoDB, focused on proactive, scalable engagement to maximize customer lifetime value, adoption, retention, and advocacy across a high-volume, diverse customer portfolio.

Responsibilities

  • Lead and scale effective customer onboarding by leveraging product adoption telemetry to monitor early deployment health, identify and mitigate configuration risks, and guide customers through prescriptive best practices, architectures, and operational strategies to accelerate time-to-value and achieve business outcomes with MongoDB
  • Drive ongoing consumption and value realization through 1:1 and 1:many engagements (e.g., campaigns, webinars, office hours) using data-driven insights to identify trends, opportunities, and risks and recommend optimal solutions, features, and adoption paths to achieve business outcomes with MongoDB
  • Own elements of the account plan to drive customer maturity, retention, and revenue realization across thousands of customers, balancing individual impact with scalable outcomes
  • Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership, and identify new opportunities to expand customer impact in collaboration with presales teams
  • Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis; leverage AI-driven tools to streamline daily workflows and optimize outcomes
  • Amplify the voice of the customer to inform product roadmap and coordinate across Sales, Product, Services, Support, and Training to drive health, satisfaction, and value realization
  • Connect customers with internal resources and contribute learnings to strengthen team success and maximize customer value; evolve scalable programs to enhance efficiency and measurable outcomes

Qualifications

  • 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based product
  • 3+ years accountable for customer health and revenue realization across a portfolio of accounts; experience with scaled or pooled portfolios and AI/automation-driven workflow design is a plus
  • Excellent verbal and written communication skills with ability to influence technical and business outcomes
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Skills

Required:Customer success strategyAccount managementCommunication
Last updated Oct 22, 2026. Interested? Apply on the company site.
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