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Business Analyst

MongoDB· Technical Services / Analytics
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Hybrid (Eastern Time Zone)Full-timePosted 2mo ago

About the role

Partnering with stakeholders across the Technical Services, Analytics, Finance, and other teams to surface key insights, own recurring reporting cadences, support strategic and ad-hoc analyses, and translate complex operational data into clear recommendations for leaders.

Responsibilities

  • Own recurring business reporting cadences and deliver high-quality, on-time reporting materials for leadership reviews, performance reporting, and operational planning
  • Conduct a thorough first pass of the data for each deliverable by identifying meaningful trend changes, anomalies, open questions, and areas that warrant deeper follow-up
  • Drive analyses of Technical Services business processes, service performance, pricing models, deal structures, and other operational topics; highlight actionable insights and communicate trends that help the business grow and scale
  • Support recurring financial, forecast, and capacity-related analysis in partnership with Finance and cross-functional stakeholders
  • Partner closely with Analytics, Data Engineering, and Data Architecture teams to ensure data is ingested, cleaned, configured, and documented in a consistent and accurate manner
  • Consult with stakeholders on what data and reporting they need to measure performance and evaluate initiatives; design and build dashboards that empower stakeholders to self-serve according to business requirements
  • Translate analyses into concise narratives, recommendations, and reporting that can be consumed by both technical and non-technical audiences, including senior leadership
  • Balance recurring reporting commitments with scoped strategic and ad-hoc analyses as priorities require

Qualifications

  • 5+ years of hands-on analytics and business reporting experience (or 3+ years with an MBA or equivalent degree), ideally within or partnering with customer-facing organizations
  • Skilled at cleaning, transforming, and blending data via programmatic methods such as Python and/or SQL
  • Strong understanding of sales and services processes, especially in SaaS or subscription-based businesses, and experience applying data analysis techniques to business performance questions
  • Experience reporting on Salesforce data
  • Experience working with senior management and presenting to senior or executive leadership
  • Ability to query, transform, and analyze raw data, draw conclusions, and develop actionable recommendations
  • Strong instinct for identifying data signals, trend changes, and potential anomalies, and for turning those observations into focused follow-up questions or recommendations
  • Experience creating automated dashboards designed for stakeholder self-service in Tableau
  • Effective at communicating technical concepts and data stories to non-technical audiences
  • Able to evaluate competing priorities and tradeoffs within own responsibilities, manage workload effectively, and meet deadlines
  • Experience with Technical Support businesses and/or products is a major plus

Skills

Required:Analytics & ReportingSQLTableauStakeholder management
Nice to have:PythonSalesforce data analysis
Last updated Oct 22, 2026. Interested? Apply on the company site.
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