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Data Center RMA /Inventory Specialist

TensorWave· Data Center
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Anniston, AL (Birmingham Area)Full-timePosted 2mo ago

About the role

Data Center RMA /Inventory Specialist responsible for end-to-end hardware asset lifecycle, inventory accuracy, DCIM/ERP updates, and coordination with vendors and internal teams in a 24/7 on-site data center environment.

Responsibilities

  • Stock Control: Maintain a precision inventory of critical spares (SFPs, fiber jumpers, hard drives, RAM, power cables, and tools).
  • DCIM Accuracy: Ensure the Data Center Infrastructure Management (DCIM) database and ERP systems are updated in real-time as assets move in and out of the "Ready for Use" (RFU) state.
  • Audit Leadership: Conduct weekly and monthly physical audits of the inventory cage and the data center floor to ensure 100% asset accuracy.
  • Procurement Support: Monitor "par levels" and alert the Data Center Manager when stock reaches reorder points to prevent project delays.
  • End-to-End RMA: Initiate and track Return Merchandise Authorizations (RMA) with vendors (e.g., Dell, HPE, Cisco, Arista).
  • Defective Media Handling: Manage the secure handling and tracking of failed storage media, ensuring compliance with data privacy standards (e.g., NIST 800-88).
  • Shipping & Receiving: Manage the loading dock operations, including unboxing, palletizing, and coordinating with carriers (FedEx, UPS, Freight) for outgoing repairs.
  • On-Site Coordination: Act as the primary liaison for third-party vendor technicians. Schedule their visits and ensure access to perform repairs.
  • Repair Oversight: Escort vendor technicians on the data center floor, ensuring safety, security, and "Clean Room" protocols during hardware swaps.
  • Quality Assurance: Verify vendor repairs are completed to standard and that replaced parts are logged before the vendor leaves.
  • Tech Collaboration: Work with 8 Data Center Technicians to identify hardware failure trends and ensure DOA equipment is processed.
  • Basic Troubleshooting: Perform initial health checks on returned or refurbished gear to ensure functionality before returning to stock.

Qualifications

  • 2+ years in inventory management, logistics, or warehouse operations, preferably within a high-tech or data center environment.
  • Strong understanding of shipping/receiving procedures and RMA workflows.
  • Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors).
  • Proficiency with inventory management software and ticketing systems (e.g., ServiceNow, Jira, NetBox).
  • High level of organizational skill.
  • Willingness to work shift schedules including nights, weekends, and holidays as part of a 24/7 coverage model.
  • Ability to operate a pallet jack and other warehouse equipment safely.
  • Ability to lift and move boxes up to 50 lbs.
  • Willingness to work in a loud, climate-controlled data center environment.

Skills

Required:Inventory managementRMA workflows
Nice to have:DCIM/ERP experience

Benefits

  • Stock Options
  • 100% paid Medical, Dental, and Vision insurance for Employees
  • Company Health Savings Account Contributions
  • 100% paid Short Term and Long Term Disability Insurance for Employees
  • Life and Voluntary Supplemental Insurance Options
  • Other Insurance Options (Pet & Legal Insurance)
  • Supplementary Health Benefits (Virtual Healthcare Appointments, Serious Illness Support)
  • Flexible Spending Account
  • 401(k)
  • Employee Assistance Program
  • Flexible PTO
  • Paid Holidays
  • Parental Leave
  • Other In-Office Perks
Last updated Sep 10, 2026. Interested? Apply on the company site.
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