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Healthcare Advocate

Baba Care· Advocacy
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RemotePart-timePosted 2mo ago

About the role

Remote part-time/contract Healthcare Advocate role focused on care navigation and support for seniors, caregivers, and families. Provides guidance to access care, interpret instructions, connect with resources, and reduce barriers to independent living. 1099 contract with minimum 20 hours per week and at least 75% during standard business hours.

Responsibilities

  • Develop trusting relationships with patients, grounded in listening, respect, and clarity.
  • Assess the whole person — medical, social, and environmental factors — to pinpoint barriers and needs.
  • Create individualized care plans that integrate medical, social, and behavioral supports.
  • Connecting to local services (transportation, meal delivery, home care, social supports)
  • Analyzing medical bills and helping with claim appeals or explanations
  • Identifying medication cost savings, co-pay assistance, or formulary options
  • Linking to social support networks (caregivers, community programs, peer groups)
  • Organizing and maintaining medical records, care histories, and provider communication
  • Coaching and supporting patients on best practices for managing conditions and navigating care
  • Document interactions, observations, and patient progress in Baba’s systems with clarity and timeliness.
  • Collaborate with clinical, product, and operations teams to optimize workflows, escalate complex issues, and refine the patient experience.
  • Provide feedback on platform features, tools, and processes to improve Baba’s care copilot capabilities.

Qualifications

  • Associate's or Bachelor's degree in Nursing, Social Work, Public Health, Health Administration, or a related healthcare field OR Certificate/Diploma in Practical Nursing (LVN/LPN).
  • Active RN, LSW/LMSW/LCSW, CCM/ACM, CHW, LPN/LVN, or other relevant clinical or care management credential preferred.
  • 2+ years of experience in care navigation, patient advocacy, care management, case management, home health, discharge planning, utilization management, or clinical social work, preferably supporting older adults or Medicare populations.
  • Solid knowledge of Medicare rules, eligibility, benefit structures, claims, and appeals.
  • Deep understanding of Social Determinants of Health (SDOH) and experience working with diverse and underserved populations.
  • Empathy, patience, and strong communication skills— you can explain complex things simply.
  • Comfort working with digital tools, EMRs / care-management software, and adapting to new tech.
  • Commitment to continuous improvement— you’ll raise issues, suggest solutions, and help refine Baba’s model.
  • Organized, proactive, and able to juggle multiple priorities without losing quality.

Skills

Required:Care navigationCommunicationMedicare knowledge
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Baba Care

Find your advocate, covered by insurance.

Let a Baba advocate handle your healthcare headaches— covered by Medicare.

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