← All roles

Senior Enterprise Systems Analyst

Chan Zuckerberg Initiative· CRM, Grants & Contracts Systems
Apply on company site
Hybrid (Redwood City, CA)$171k - $235kfull-timePosted 1mo ago

About the role

Senior Salesforce-focused role within the Central Tech team at the Chan Zuckerberg Initiative, leading end-to-end Salesforce platform initiatives from strategy through delivery and governance, with a strong emphasis on program management, stakeholder collaboration, and AI-driven automation.

Responsibilities

  • Lead the planning, execution, and delivery of complex Salesforce platform initiatives, coordinating across IT, business units, and external partners.
  • Own and maintain the platform roadmap, prioritizing competing business unit requests using structured frameworks.
  • Define and track platform success metrics (adoption rates, user satisfaction, cycle time) to demonstrate impact and guide roadmap decisions.
  • Communicate tradeoffs and priorities clearly to stakeholders at all levels.
  • Lead the design, configuration, and development of Salesforce solutions, translating business needs into technical specifications.
  • Perform hands-on configuration, testing, and QA, resolving bugs and supporting smooth release and deployment.
  • Leverage Agentforce and Einstein AI to automate workflows, surface insights, and improve the internal user experience.
  • Maintain technical documentation and drive continuous improvement based on feedback.
  • Serve as a trusted advisor and central point of contact across business, technical, and vendor stakeholders.
  • Gather requirements, define project goals, and secure alignment across teams and the technology roadmap.
  • Maintain a regular product communication cadence (release notes, feature announcements, platform updates) to drive awareness and adoption.
  • Provide ongoing updates and manage expectations at all organizational levels.
  • Stay current on Salesforce releases and emerging capabilities (AI, Agentforce, Data Cloud), incorporating relevant features into platform strategy.
  • Maintain Salesforce certifications and share new capabilities with the internal team.
  • Ensure solutions align with enterprise architecture and security standards, minimizing technical debt.
  • Partner with stakeholders to identify AI automation opportunities and govern Agentforce agent deployment with security, legal, and leadership.
  • Identify risks and develop mitigation plans for Salesforce-related programs.
  • Ensure adherence to compliance, data security, and governance policies.
  • Manage vendor relationships and ensure SLAs are met.

Qualifications

  • 8+ years of hands-on experience designing, developing, administering, and supporting large-scale Salesforce solutions, with deep expertise across Sales Cloud, Experience Cloud, and Service Cloud.
  • Salesforce Administrator Certification required, with advanced proficiency in Salesforce Flow.
  • Proven experience managing complex technical programs, translating business needs into scalable solutions, and leading change management through training, enablement, and rollout communications.
  • Ability to translate organizational strategy into a clear platform vision and communicate effectively with both technical and non-technical audiences.
  • Proficiency with Agile methodologies and tools such as Jira, Confluence, and Airtable.
  • Experience using AI-powered tools (e.g., ChatGPT, Claude, Gemini) to accelerate discovery and decision-making.
  • Experience with Agentforce, Einstein AI, Marketing Cloud, Data Cloud, CRM Analytics, user research, and AI governance is a plus.
  • Experience with Conga Contracts (Composer, Orchestrate), DocuSign integrations, Contract Lifecycle Management (CLM), Apex, Visualforce, JavaScript, GitHub, Gearset, Qualtrics, DocuSign Administration, or the philanthropy and grantmaking sector is a plus.

Skills

Required:Salesforce platform leadershipSalesforce Administrator CertificationAgile project management
Nice to have:AI tooling

Benefits

  • Benefits package including 401(k) employer match
  • Paid time off for volunteering
  • Funding for select family-forming benefits
  • Relocation assistance
Last updated Sep 2, 2026. Interested? Apply on the company site.

About Chan Zuckerberg Initiative

Our Approach to Solving Society’s Toughest Problems

The Chan Zuckerberg Initiative tackles society’s toughest challenges: eradicating disease, improving education, and addressing local communities.

ScienceEducation
Company profileWebsite

More open roles at Chan Zuckerberg Initiative