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Reseller Operations Manager, Japan & Korea

Anthropic· Sales
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Hybrid (Tokyo)Full-timePosted 1mo ago

About the role

Role focused on operational execution of Anthropic's reseller program in Japan and Korea, covering onboarding, transaction processing, invoicing, support, and reporting across hyperscaler resale and direct resale motions. Initially hands-on with deal registrations and partner tickets, scaling to documented processes and SLAs.

Responsibilities

  • Own reseller onboarding for Japan and Korea end to end: application intake, screening coordination, agreement execution, marketplace authorization, entitlement setup, and activation, and keep the partner record in Salesforce decision-grade for both regions.
  • Run hyperscaler (3P) reseller operations: deal-registration intake and validation within SLA, marketplace authorizations and private-offer processing with the cloud alliance teams, and end-customer reporting on every reseller transaction so partner-sourced revenue can be attributed.
  • Run direct (1P) reseller operations: partner quotes and order forms, order booking and provisioning, and commit tracking and true-ups with Deal Desk, RevOps, and Accounting, and work with Finance and Tax on local invoicing, currency, and consumption-tax handling for each transaction route.
  • Run the regional side of reseller incentives: eligibility, validation of quarterly payouts, and partner disputes, in partnership with the global incentive operations team and Finance.
  • Stand up first-line operational support for resellers in Japanese and Korean during local business hours, inside the global partner support queue rather than alongside it, and localize the onboarding, deal-registration, and ordering content partners depend on.
  • Manage any outsourced or contracted operations capacity used in region (scope, quality, service levels) and coordinate with Enablement on the logistics of local-language certification and training.
  • Own reseller reporting for Japan and Korea: registration volume and cycle time, activation, attach, and attributed revenue by partner and by motion, and use it to tell the regional teams and the global program what to fix next.
  • Adopt the global Partner Operations playbooks where they fit, write the in-region variants where they don't, and represent Japan and Korea requirements in partner systems and automation work so manual volume doesn't grow with partner count.

Qualifications

  • Several years in channel, reseller, distribution, or partner operations at a technology company, ideally touching both a cloud-marketplace motion and a direct or contract-based resale motion.
  • Working proficiency in Japanese, Korean, and English. Ability to work with partners in both regions and with a US-based team.
  • Practical knowledge of how at least one major cloud marketplace's reseller program works (authorizations, private offers, deal registration), or deep experience in one motion and quick adaptability to the other.
  • Hands-on experience with quote-to-order, order management, or partner billing, and the Finance, Deal Desk, and Legal coordination that comes with it.
  • Track record of turning manual processes into documented workflows, service levels, and reporting, including managing vendors or contractors.
  • Hands-on Salesforce experience (reporting, data maintenance) and comfort being the only operations person in the region while collaborating across time zones.

Skills

Required:Reseller onboardingSalesforceDeal registrationQuote-to-orderFinance coordination

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Office space for collaboration
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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