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Customer Success Manager

Intryc
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Hybrid (US)$80k - $120kFull-timePosted 1mo ago

About the role

Role focused on onboarding, value delivery, and ongoing support for a portfolio of customers in a fast-moving AI/quality assurance SaaS startup environment.

Responsibilities

  • Be the main point of contact for a portfolio of customers—from onboarding to ongoing value delivery.
  • Learn the ins and outs of our product so you can help customers get the most out of it.
  • Understand customers’ goals, challenges, and workflows, and help them succeed on their terms.
  • Work closely with our product and engineering teams to share feedback and drive improvements.
  • Create playbooks and processes for how we do CS at Intryc—you’re building the foundation.
  • Become an expert in AI prompting (no, really—we’ll teach you).

Qualifications

  • 2+ years in a customer-facing role: Customer Success, Account Management, Onboarding, or Support.
  • Experience working with B2B SaaS products, ideally in a fast-moving startup environment and had past support or quality assurance roles.
  • Proven ability to support a portfolio of customers, drive product adoption, and support our customers’ use case evolution every day.
  • Strong written and verbal communication skills—you know how to guide customers, not just support them.
  • Comfortable working with technical products or learning new tools quickly.
  • Bonus: familiarity with AI tools, support platforms (e.g. Zendesk, Intercom), or QA workflows.

Skills

Required:Customer Success / Account Management

Benefits

  • Remote first policy with 25 days of holiday a year plus bank holidays.
  • Pension plan.
  • Private health insurance.
  • We’ll arm you with all of the latest tech equipment.
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Intryc

Intryc uses AI to automate quality assurance for customer support

Consumer enterprises have millions of customer support tickets annually. They need to constantly evaluate support agents’ performance and compliance. Typically they evaluate less than 5% of those interactions manually which is slow, expensive and not scalable. Intryc's AI can evaluate 100% of all customer interactions, in real time, at half the cost.

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