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Order Management Senior Analyst

Fivetran· Finance Department
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Hybrid (Bengaluru)full-timePosted 1mo ago

About the role

Senior Order Management Analyst in Bengaluru, India, leading operational reporting, data visualization, and governance for the global Order Management function. Responsible for real-time dashboards, SLA tracking, exception queue governance, and clean data flow across the Quote-to-Cash ecosystem, collaborating with cross-functional teams and regional leadership.

Responsibilities

  • Reporting & Dashboard Ownership: Build, maintain, and own global Order Operations dashboards in Looker, Salesforce, and Google Sheets to track bookings QA, order cycle times, error trends, and SLA performance.
  • Status & Exception Queue Governance: Manage daily triage of blocked sales orders, integration errors (Celigo/NetSuite), and amendment backlogs; drive root-cause resolution across cross-functional teams.
  • Order Validation & Deal Review: Conduct final reviews of complex, closed/won opportunities in Salesforce CPQ for policy compliance, pricing accuracy, contract terms, and revenue recognition alignment.
  • Process Standardization & SOPs: Maintain and refine test cases, validation runbooks, exception handling playbooks, and SOPs as operations transition from offshore BPO partners.
  • Automation & System Health: Partner with Systems Engineering to monitor order flow sync health across systems, execute UAT testing for new product/SKU releases, and provide data-driven feedback to tune validation rules.
  • Cross-Functional Collaboration: Serve as the primary regional escalation point for Deal Desk, Sales, Legal, and Billing to resolve booking blockers and ensure audit-ready controls.

Qualifications

  • 6+ years of hands-on experience in SaaS Order Management, Deal Desk, or Revenue Operations.

Skills

Required:Salesforce CPQNetSuiteLooker / Power BI / Tableau / Salesforce AnalyticsSOX controls awareness

Benefits

  • 100% employer-paid medical insurance
  • Generous paid time away from work (vacation/sick/holidays)
  • RSU stock grants
  • Professional development and training opportunities
  • Monthly cell phone stipend
  • Mental health support platform access
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Fivetran

Moving data. Powering innovation.

Effortlessly centralize all the data you need so your team can deliver better insights, faster.

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